Customer Ratings & Reviews

I'm very unhappy with Best Buy products. Ordered appliances and they delivered wrong sizes.

I’m very disappointed in Best Buy with this purchase of my insignia refrigerator which was damaged all over the outside the installers were late and isn’t instal it correctly and I had to cal them back to fix so that was a whole day wasted for me out of my job I lost money time and was very unhappy I’m not going to be dealing with Best Buy ever again

Fridge installation on time,worker did not put in any shoe covers while entering house and it was raining

Not very professional..they where rude and very harsh...they got stars only because they delivered item flawlessly

Tech refused to bring the fridge down as ordered. No what I ordered

The people just delivered but refused to haul away the old refrigerator and connect the new one. This inspite of our paying for moving the old one out and connecting it. When we tried to reach Bestbuy they said they could not locate our order. Frustrating experience. We are trying to get it done with somebody locally and they are asking over $200. If Bestbuy does not take responsibility for this, we have no choice to get it done ourselves and charge it to Bestbuy.

Didn't receive confirmation email, didn't show up and this was the second attempt for the haul away. Seems like the third vendor scheduling app is flawed.

Love Best Buy, 3rd party slightly problematic. 2nd and 3rd interactions were immensely better.

The installer didn't bother to check and see if the water dispenser was working or if it was beginning to cool. It took 3 weeks and 4 techs to come out and finally get it working. As a result I had to pay to move my old fridge and now there's 1/2" space to park my car in the garage because of the old fridge. Not sure I'd buy major appliances from BB again.

Ice maker Is not working. Installed, guys left, three house later no ice

The people who were delivering the fridge and other appliances said they were too busy to install it and they MIGHT be able to install it the next day or following week because it would've taken longer than an hour to install. 2nd group of people installed it within 20 minutes. However Fridge base corner was broken so awaiting replacement

Only necessary if you truly have no ability to install yourself

Horrible experience they said they were unable to hook it up on my delivery date due to water shut off valve (they were incorrect) so I ended up doing it myself in like 5 minutes. Unfortunately it took a week to make another appointment to have my old fridge picked up so it sat in my living room all week. I had planned to purchase my dishwasher and stove as well but after this experience I changed my mind.

The installer damaged the existing water valve in the wall. Caused a leak, damaging the kitchen ceiling in the condo unit below mine. Complaint resulted in two installer and one technician appt. none could repair. Told me to get a plumber. I’ve since had a plumber who replaced the valve. I’ve sent invoice to insurance company. Waiting for estimate to repair ceiling downstairs. Not a wonderful experience at all

i practically installed the water line and had them show days later since the delivery was supposed to install the waterline

The delivery of the Refrigerator was done the day it was set. However the removal of the old one and the installation was completed after several appointments (3 different teams came, 1 did not show, another was cancelled) and several hours on the phone (very congested lines) to get it done. The refrigerator is good, however the drawer for the veggies is very small, and the dringking water tap leaks after each use.

So they brought it in and plugged it in, that was all I got for 20.00 dollars extra. Make sure there is some value in it, otherwise I would have just paid for the home delivery, which was awesome. I installed the handle and lock myself.

I paid for installation service, but I had to install it myself.

They got there and affirmed that because of the distance they wouldnt be able to do it and provided not alternate solution. I still have the water lines that they were eager to sell without clarifying that it would be short or whatever excuse they comes up with. I stopped purchasing at Best Buy because of this and couple previous bad experience honoring their word. I had not time to review until now that is how busy I normally am.

Paying for water hookup is a farce. Don't do it! I had a connected waterline directly below the refrigerator in the basement from a previous hookup. All they had to do was run the new water line (which I bought so that they could do this) thru the existing hole and connect to the existing tube, but they said that they can't do that.