Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Said couldn’t do
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never hooked up water line was right next to refresh and said he couldn’t do it so my friends came and it took him 5 mons
No, I would not recommend this to a friend- Cons mentioned:Door alignment
Rated 1 out of 5 stars
The worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came to replace a dented frig the previously delivered. Failed to align doors. And did more damage to my house during he swap.
No, I would not recommend this to a friend Rated 2 out of 5 stars
hard to get information from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the item was delivered damaged this is a on going problem with Best Buy two items 2 damaged items
No, I would not recommend this to a friendRated 2 out of 5 stars
they didn't connect or install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the men with the fridge were in a hurry! they neither install anything or connect it!!!!!!!! nothing at all.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Service!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery schedule was between 12pm-6pm. Nobody called me and pick up the phone till 6:40pm! Then they told me they don't disconnect old fridge from existing water source and don't connect new one to the same water source! They made me to disconnect fridge by myself just watching me how clumsy I am. Thanks God they allow me to use their tools to do it. Same way I was force to connect the new fridge. Bad, bad experience !!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
misinterpretation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not an issue, language barrier between install worker and call into install company operator/case worker misinterpreted this that I had no existing water supply, I did not. But be aware the installers did mention they are hesitant to; and don't or won't reconnect to existing water supply with copper tubing. Be aware of this at install too. Note: Corrosion at joints/connects with copper can happen. Get the stainless steel tubing as part of the purchase.
I would recommend this to a friendRated 2 out of 5 stars
Amateurs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dey didn't hook up da water lines right lies were cr6
I would recommend this to a friendRated 1 out of 5 stars
no answer, money wasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it was horrible. These people half installed my refrigerator. I am missing a hose that I pay separately because they don't come with the purchase of the refrigerator, so I went to best bay to claim and they told me I had to call because it was no longer with them so I lost my money. to sell everything was great to solve everything was chaos. I lost my money and nobody answered
No, I would not recommend this to a friendRated 2 out of 5 stars
Fridge install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They left before turning on the water and the ice maker leaked.
No, I would not recommend this to a friendRated 2 out of 5 stars
Installation incomplete
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery men said they could not hook up the refrigerator and reverse the door as they were too busy. Door is hinged on wrong side currently.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was on time…. That’s the only good thing about it. The fridge had a dent in the front and the guys did not finish the install completely or show me anything at all pertaining to operation or adjustments. I personally leveled the fridge and put it together after they had left. Not at all what I was told I would receive
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Just awful. It’s taken three teams and three appointments to get our fridge installed correctly. The second team arrived with just a 10 minute warning, damaged our garage door, smelled of terrible BO, yelled and cursed the entire time, and didn’t clean up after themselves.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service is bad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service was bad. The stuff was rude and they were complaining
No, I would not recommend this to a friendRated 2 out of 5 stars
Was it really needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech really did not explain why he could not use the existing water line. We now have 2 places water can leak from. It would have been better to use the original line.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't expect installation service.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't be fooled. Don't expect installation service. The delivery men didn't even try the installation. They kept asking us to open the water valve and connect the existing waterline to the new refrigerator. Their job was only for the delivery, not the installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Good luck unless you are first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was 5+ hours outside the delivery window. A female in the truck wanted me to sign off on the delivery prior to unloading my refrigerator, and continued pushing for this throughout the delivery. On pulling the old appliance out, water went everywhere; they made no attempt to curtail or clean. Employees didn't have tools to install the door hardware; i did that myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
not happy AT ALL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT HAPPY WITH THIS SEVICE , OR SHOULD I SAY NO SERVICE . WORK ORDER SAID TO HOOK UP TO EXISTING WATER LINE , DELIVERY GUY DID NOT WANT TO HEAR ABOUT IT . GAVE US THE WORK ORDER PAPER AND SAID CALL A PLUMER,OR BEST BUY AND WALKED OUT . DID NOT EVEN TAKE PACKING FROM THE FRIG OUT OF IT . THE OLD FRIG WAS HOOKED UP TO WATER SUPPLY ,RIGHT THERE . NOT HAPPY AT ALL ,WOULD NOT BUY FROM BEST BUY AGAIN , BECUASE OF THIS
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
ReHire Best Buy Geek Squad Employees for In-home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy now uses 3rd party contractors for deliveries, installation, pick-ups and repairs. 5-Star Geek Squad employees have been replaced by the lowest bidders. Totally not pleased with the service. A few years back, at least they outsourced to major logistics firms who you can tell tried to meet SLA's, but the current batch of contractors have no business doing what they're paid to do.
No, I would not recommend this to a friend- Cons mentioned:Leveling
Rated 1 out of 5 stars
Delivery team was useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not even level the refrigerator let alone set the ice-maker switch to off, since we did not have a water hook-up.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Unprofessional Delivery Team
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation crew was very unprofessional and refused to remove the old fridge and bring the new one in. All required criteria for installation were in order. As a matter of fact, the installation crew from a different company didn't have any problem to unhook the old fridge, remove it and connect a new one. Worst experience ever I have ever have with a delivery.
No, I would not recommend this to a friend