Customer Ratings & Reviews

Terrible experience. Best Buy team did not install the waterline and also made us purchase a new waterline stating that it had to be specifically a metal one. The one we had was existing metal so we did not need it. They left the refrigerator in the middle of the room.

I described the set up of the area, told at the store (by Keith in the Manchester location) no problem in installing the water line, etc. (My frig was on one wall and the sink was in the corner of the connected wall, I was very specific.) Rep came and said water was too far for him to perform the installation and that I needed to call a plumber to do it.

It took three crews to get the delivery, haul-away, and set-up done. The first delivery team gauged our hard-wood floor. The second delivery team took a picture of the damage and then took no additional action to rectify the damage.

The 3rd party delivery team damaged our floor. I filed a complaint and they stated it was denied due to pre-existing damage. How in the world would they know the damage was pre-existing? They wouldn't. I filed a complaint with the atty general and the 3rd party again stated the claim was denied. I have used Best Buy for many items and used their delivery service. This was the worst experience. And when I tried to get Best Buy to help me, they were no help.

Worst service ever, talk about getting my appliances being dropped hard enough that it cracked my floors in a new house, when called tech about nothing is still being done. Still haven’t gotten my containers that are missing from my fridge Not even help us set up the ice and water

They thought the refrigerator wouldn't fit so they didn't try getting it in the house.

My new GE refrigerator did not drain condensate from the freezer into the evaporation pan. Instead, it collected inside the refrigerator making a mess and pooling beneath the storage bins. The repair technician did what he could, but the problem persists. This is a defective item and needs to be replaced.

Installer came in already assuming fridge would not fit. Would not work with me - big hurry. They left it in my living room. I am 52 years old man. My son and daughter’s boyfriend helped me. We removed the doors and trim around the doorway. Installed it ourselves. Service was poor and I called the number and they were of no assistance either. I am supposedly an elite customer sure didn’t feel that way.

The fridge is excellent however the installation provided is very poor 4 times technicians hatechnicians have been sent out to connect my icemaker my ice maker each technician has not been able to do the job because they don't have the skills this is very frustrating I am not pleased with the installation service provided

Greek Squad could not install the ice maker hose. Had to go to Home depot to ask them what I needed for ME to connect the hose. Bought a item that they said I needed to connect the hose. Bought it & connected the hose myself. The refrig we had was connected to water. The hardware that was in the hose package was useless.

Delivered damaged and the Geek Squad took pictures documented the damage (covering themselves) then bailed! No advice, no options “we didn’t do it attitude” left us on our own to hours on the phone to attempt to get a replacement. Which we have not been successful. Settled for meager discount!!! Never again will I order from “Worst Buy”!

The install was incomplete. Wifi not connected. Complete install should have included this

The people who delivered said we didnt have the right hardware to install water. After they left I looked and we in fact did have hardware so I installed my self. When I called to get a refund for installation they tried to send me a check through snail mail. I had to go to store to get refund.

Change in schedule due to truck breakdown, I understand. But please have your list to contact the household ready and call them.

Seems it is always running, have not gotten power bill yet so I'm not sure if is a good purchase. Best Buy is no help, they send me mail which is suppose to give me all the answers I want on its operation. But they do not include an email address for it = No Service after delivery.

Worst ever sent a team. Showed up 2 hours past window. One member could not lift the old refrigerator out while trying they damaged my wall. My son eventually had to put the strap on and help the other team member. After all that the team brought down the 2 new appliances and they tried not to even install one. Then I noticed the door was damaged on the freezer and still waiting for a new door.

A third party came to comnect and didn’t use the kit i paid for then took my kit. I called Bestbuy customer service very horrible. No one helped at all. I love my appliances but im not ordering anything else from Bestbuy due to poor customer service.

This "install" (door reversal) has been a NIGHTMARE. The first crew sent couldn't complete the task (they thought a part was missing, but it was there) and the second crew sent simply left without coming up to the door (I had blocked my day and took off to be there).

Notified ahead. Called as came closer to address, very quick and efficient removal of old and in with the new.

The crew was nice and considerate of flooring / careful with product. However, they left my cold water disconnected at my sink and the filtered water to my icemaker / fridge was awful. I'm not sure if it was due to improper installation or if the filtration system was bad. Our house flooded (unrelated) before I had an opportunity to take time off work for them to reschedule and correct the issue. When time is money you hope installation is correct the first time.