Customer Ratings & Reviews

The installation crew needs more customer service care. They wore no masks. When I inquired about that I was told that one of them was fully vaccinated and the other did not want to go back to the truck to get his. There’s more about the poor customer service, but I already resolved the issue with a very nice customer care agent after my experience.

They didn’t install the new refrigerator like they suppose to. They just left the refrigerator in the box and uninstalled. I recommend the item but the delivery and installation was not completed.

I asked the guys who came and installed refrigerator that since they don’t use the water kit. They offered to return the product to the store and give the refund via my credit card. So far I haven’t received the refund yet even though I have called three times. They just said it is in the process. Not sure how long would it take to get a refund? I should have taken the product and return to the store myself.

Was told delivery staff would not hook up water line if they could not connect to copper. They hooked it up anyway and now the water and ice maker no longer work.

I thought I paid for installation but the delivery team did not run the water line.

If I could rate 0 star I would. Delivery guy from a 3rd party barely spoke any recognizable English. The fridge was defective only after waiting almost a month to receive it from a back order.

It was ok. The people that delivered the fridge didn’t put on any shoe covering leaving a trail of mess on the floor.

Well installed but still waiting for them to call me, fridge has a dent on it and they never follow up to obtain a discount

Didn't really get my call ahead till they were around the block so I was not ready and had to have them just leave it at the house and move it myself later.

Best Buy delivery guys were not helpful at all. They basically just dropped off our fridge in kitchen and left. They said they couldn’t hook up our water line. We had to take off all the pkg material. Our invoice states they were going to do it. They didn’t level it or set temperature. I’m sorry but they gave poor customer service. Also for safety they did not wear masks.

The weekend crew and weekday crew are VERY different!! I would suggest getting deliveries M-F... Weekday crew, I would give FIVE stars... Saturday delivery team, ZERO

We signed up for a time window, made arrangements to be available in that window and they showed up hours early. Online it says if we have existing waterline they will connect it. We had existing waterline They said they could not connect it. I had to do this. I would not have paid for them to do this or maybe ordered a new waterline. My wife even sought them out to push the subject and was told no.

Refrigerator was not installed and connected, the guys that came to do it did not even try just said it did not fit and left it. They did not even unplug the old one they said they couldn’t take it because it was plugged in and and had current running through it. So I had to get on my knees even though I am handicapped and unplug it so they can take it.

I had to return the installers. Did not install in fact refused to take out the old one and refused to bring in the new one. This is second time have had issues with delivery service. One for rental. The sales people where friendly . But because I had such terrible service with the delivery service. I will never purchase from BBB for appliances again. I went to home depo and had great service.

The installers couldn't figure out how to turn on the water to the water line. I had to call in a service technician who turned a valve under the sink....two minutes that cost me $100 for a service call. This is the second item I purchased with poor installation. Sending out installers who don't know finish the installation is not good business practice. I doubt I will ever buy a major appliance from Best buy

This service was completed May 29, 2021. Sale canceled June 4th, 2021. DO NOT DELIVER THE REFRIGERATOR!!! Delivery was canceled June 4th. There is a glitch in your software scheduling program. We have been trying to cancel this delivery for months. I have talked to at least 4 or 5 people. I was told that everything has been canceled. LOOK IT UP IN YOUR RECORDS!

It took three scheduled appointments before they installed the refrigerator.

Shipper/installer inept. Couldn't even get the appliance in the door. Installed my self. I did a great job!

Because of the Covid-19 issues I had to hire my own people to install. Best Buy did compensate me for most of the cost.

I was given a small token for my inconvenience but I had to hassle and harass for it...1hr-3hr called for confirmation of delivery...4hr-5hr called and Best Buy uncertain why appliance hasn't arrived and unable to do anything...5hr-10hr got a call from delivery company and it turns out their truck broke down and Home Depot is now delivering my stuff...10th01hr Home Depot delivers and they could careless about customer satisfaction why would they I purchased thru Best Buy...11hr ZzzzzzzZzzz