Customer Ratings & Reviews

There was no connection to a water line. The product was a stand-up freezer but did not have an ice maker.

We have the refrigerator delivered to our garage. The delivery person refused to remove the crate at the bottom of the refrigerator. Have to call Best Buy to schedule another person to come in to remove the crate. Was promised on the phone to give us 10% off the cost of the refrigerator for the inconvenience. Never saw the discount on my credit card bill.

They did not finish installing the door handles and didnt even push it into place.

I paid extra for this service but delivery guy was unable to install water line because i also had a dishwasher. I wasn't asked about my other appliances when i purchased. They also damaged my kitchen ceiling fan blades when lifting fridge doors during install. I have not heard back in regards to my ceiling fan.

Purchased product works fine, however delivery was sub-standard. Frig. door handle was left loose and not securely attached. They had me move furniture when a clear path was already available, of which the previous frig. was brought in that way, and I purchased the same size new one. They also ripped the screen on my front storm door, and said nothing about it.

My water hookup was in excellent condition from previous fridge..clean, no leaks. Did not receive water hookup kit, but I was chargesd and paid for it. Inall fairness I should get refund..considering circumstances.

Very unhappy with the 3rd party delivery service. The delivery person brought refrigerator into kitchen and turned to leave. I asked if he was going to level the appliance and he just looked at me. I handed him MY level and he sat it on the top of the refrigerator and said I would need to adjust the front legs and then left.

The refrigerator was delivered with a dent on the door.

The delivery people were very kind but said they could not install my fridge before even looking at the water hookup in detail. We installed it on our own.

Very disappointed and frustrated with their 3rd party contractors. Best Buy needs to do better.

This is my 3rd review....we are very disappointed in Best Buy...we waited 6 months for the refrigerator and than they brought it and put it in the garage. We have been to Best Buy 5 times doing this whole ordeal. All they can do is give us a 100. Yes we do have our refrigerator, are we happy no...everyone has a lot of excuses. We will not recommend Best Buy to anyone!

What a joke. I have the Total Protection program and the install was supposed to be Free/Included ... and the guys said that they couldn't install it to the water line. Furthermore, our wood floors got a gouge in them.

Purchased a new fridge to replace a broken one. Only thing working on the old fridge was the water. When new fridge was installed, only thing not working....the water. Installer told me to call a plumber. Weeks have gone by, after several calls still no resolution .

2 guys who delivered fridge could not carry it to second floor even though I put in order it’s on second floor. They left fridge in garage and said they would come back and they never did to install. I called Best Buy 2 days later and they said the order was completed. I told Best Buy it was not completed and not installed after I paid for installation. Well still waiting for a solution. Very disappointed

Fridge was never loaded on truck. We waited all day for a delivery. A little over an hour before the end of the delivery window, we finally got a call reporting the mistake. They had to reschedule our deliver for several days out which left us with no fridge, using coolers for over three days. We filed a complaint and were promised a call back which we never received. Very poor service.

Absolutely horrible. After refusing to install the refrigerator until our new flooring was installed, the installer scratched our brand new luxury vinyl floor on removing the old refrigerator. We have tried but it cannot be fixed. Terrible experience. Wish I could give less than one star.

They didn’t connect anything because their delivered product did not fit. What a sickening experience to buy something based on your company’s measurements only to find out it was a total waste of time and money. I’ve lost hope that I can find the right product and I have zero faith in Best Buy.

Please do not use Best Buy 3rd party installation. They are horrible. They want to do the bare minimum. They expected me to have my water already. What do I know about disconnecting the water line??? That’s what I paid the service for! I had to call my husband who came home from work to install the fridge. The guys left fridge right in the middle of the kitchen floor! Poor service at its finest!

Had to have this fridge delivered 3 times because they couldn't find my address. Did not receive any calls from delivery group for directions they just cancelled my delivery. Waited close 2 months for delivery & over 4 months for panel delivery from Samsung.

Installers were to lazy to install, asked if I wanted to do it myself, asked if I wanted to put the door handles on and then told me I had to rip all of the packaging off of it. Horrible install crew.