Customer Ratings & Reviews

Installers damaged our front door before finally asking to remove it, which they should have been able to determine ahead of time. They didn’t mention the damage, and we didn’t see it until after they left. Through multiple calls and emails, I have promises to be sent a form to file a claim, but no one has followed through with sending it.

Just horrible. One broke down after 4 months, other one in one month. Got refund after battles with Samsung and BB but not full. BB doesn't care after very short time. Never again

We paid for installation, that is, to plug the refrigerator in the socket. We were waiting them to change the side of doors, but they didn’t do that. 70 $ to plug into socket, absurd!!

There was a waterline hooked up to my previous fridge. When my new fridge was delivered, I was told that they could not hook it up, I needed to change my setup. I was told to call the 800 number to schedule hookup after I made the changes. My new fridge was left sitting in the middle of my kitchen for a week until I was able to have a friend come over to hook it up.

I hate this item and make him makes noise like a cow and I replaced twice

Technicians were supposed to install the refrigerator but rather said they were only supposed to leave it at the front door. They offered to install and then broke the water line. They admitted they did not know how to install this refrigerator. Cost $300 for a plumber to come out and fix the broken water line. Do NOT recommend!

Terrible experience 3rd party Techs never did anything but track in dirt on my hardwood floors, didn't know anything about installation and didn't speak english. Clueless Techs if you choose to call them techs!!! Complete waste of my time this has happened 2x's!!!!!!

My refrigerator have a dent (dimple) in it and my doorway was really messed up no paint left

Paid $20 for this service. Installers refused to hook up my existing copper water line. It took me less than two minutes. Not all of the packing material was removed.

Installation crew was terrible. They failed to check the water dispenser for proper function. When we tried the first time it flooded underneath the fridge. Had to get them to replace the fridge.

The guys who delivered my refrigerator installed everything but they were not professional and damaged the refrigerator door by denying it

They suppose to unbox it and put it on that's what install means to me. But they just dropped it off.

The doors are on the wrong side, they left before I could tell them.

They just brought the fridge inside the house and left it connected. They don't connect the existing water supply to the ice maker.

The lady was rude the man was nice the lady acted like she was aggravated

Very bad experience, would give 0 stars if i could. Best buy failed to correctly setup install and failed 2 more times after that.. required 4 reschedules and finally got my refrigerator. Had to call multiple people and complain.. very time consuming and exhausting experience. All best buy compensates is $100 for a VERY BAD experience.

They connected it and it’s ready to go…except this is the third one that they brought and it’s damaged. We’ve been exchanging refrigerators like socks. Every one they bring in has damage, I’m not even sure why they bother bringing it since we won’t settle for a damaged refrigerator when we paid $1800 for it. It’s ridiculous!

The installers knew nothing about the refrigerator they were installing and refused to set it up. They did a good job of placing it in the kitchen, but refused to set it up beyond that. The water flow from the water dispenser is inadequate and they refused to address it. All of my calls to BEST BUY have been ignored or answered inadequately.

They told me i was missing parts. I later found the parts and installed it my self.

Delivery. The unit that was delivered didn’t work (refrigerator). I think the delivery people that BestBuy outsources for $2 per hour stepped on the cord while rolling the refrigerator in and damaged the unit. Anyway, Best Buy couldn’t replace the broken unit for 5 more days. If you deliver broken merchandise and fail to immediately replace it, you get 1 star.