Customer Ratings & Reviews

Made me purchase the kit to install to existing water line but refused to install! Best Buy is the worst! You will NEVER see me again. There are holes in my refrigerator door where the door can be switched. Just lazy work and workers!

They stated they couldn’t hook up the water to my refrigerator because it’s a mobile home and I’d have to ask the lot manager. I pay for my home it’s mine and I paid for the service they were young boys and didn’t want to do the work.

The first time they showed up they said they didn't have the required accessories to hook up the new fridge so they left it in a box in the garage. I called and complained so they sent two new people 2 days later. These 2 showed up, also without the accessories and told me to call Bestbuy. I had to hook it up myself.

the refrigerator i purchased has really not lived up to my expectations. the first obe had a door closing problem … asked for another which it was replaced with … same kind of problem … i would NOT recommended the refrigerator to any one i know … i am VERY unhappy and VERY disappointed with this product

Installers did not check the water line and did not turn the water back on before leaving. Connection was not tight and water leaked all over the floor. Installers removed front door to bring in the refrigerator. Did not rehang it correctly and got grease on the wall next to hinges.

Was not ordered or done but delivery guys should have turned off the ice maker switch to avoid damage

Water was leaking from under our sink where water line was connected for the ice maker. Had to get a plumber as Best Buy said we had to wait for 3 days for someone to come out and we had to shut our main water valve off for our condo. Waiting for reimbursement for that plus damage to our screens and stairway.

We had to cancel the connection because we canceled our entire order! On delivery day, the delivery guys LEFT OUR REFRIGERATOR SITTING IN THE WAREHOUSE! After waiting all day, they offered to bring it s day or two later. We'd already been waiting 7 weeks! For 3 weeks we'd had to live out of an ice chest. So, we bought a much, much nicer refrigerator elsewhere.

Refrigerator install. My front door frame and wall got banged-up. Water dripped all over my floor. Fingerprints all over my stainless steel frig. And the door handles were catiewampus. Not the best install. When i called the guy to come back and fix the misaligned door/freezer handles he didnt respond. My son ended-up doing it.

No one showed up, no phone call, nothing. I paid for an expensive fridge that I can't even use. The rude delivery drivers dropped it off in the garage 3 weeks ago and I've been going back and forth with customer service since then. 15 appointments made and canceled by them. I just want my money back at this point they can come pick up their refrigerator. Never again!

No body showed up to install the refrigirator. A huge package juat waitted in my small kitchen for days. When decided to return it, refund was another annoyance even though the package was not even opened. Worst buy ever!

I was doing an exchange of appliances and the first time they showed up they forgot the replacement product. The second time the driver didn’t bring his drivers license and he needed it to get to my house since I live on a military installation. They rescheduled again and didn’t show up at all. Frustrating experience but I did eventually get my product.

Absolute worst delivery and instal. They didnt bring tools with. They didnt know how to take the handles off to get it in our house. Once my husband helped, and got it in the house. The crew walked out the door and left! We had to instal the whole thing and assemble it.

Didn't happen, rude, not courteous. The crew misinterpreted Best Buy's guidelines about plastic piping. Also wht doesn't Best Buy advertisevthat issue?

The third party installer for Best Buy, Hunt, is the worst. Still waiting for paperwork that was to be emailed me for proof of delivery on replacement refrigerator. First one came in damaged. Geek Squad zero help. No one could help me get the information. Promised a Supervisor would call me. This never happened.

The delivery crew over tightened and damaged the nut on the new stainless steel ice maker water hose. They couldn't finish the installation because the water valve started to leak. The next day I had a plumber replace the leaking water valve. When he looked at the new stainless steel water hose he saw that it was damaged and could not be used. I went to Lowes, bought a new stainless water hose and finished the ice maker hookup myself.

Bought a fridge and when it is delivered the waterline had a tear so they asked me to call and order a new part. They keep sending wrong part 3 times and they came 3 times to install it. Finally they told me to go to homedepot or Lowe’s to order the part. I refused to go extra mile to fix their errors. It has been one month still no water or ice on the fridge

They gouged my new hardwood floor. The reason I had BestBuy install the fridge was so it would be done without damaging anything in the new kitchen. I’ve tried reporting this to BestBuy but they’ve been unresponsive x2, even after telling me I’d hear back within 24 hours. I’m disgusted with them.

I had the worst experience with Best Buy they’re supposed to deliver and hook it up and they delivered left my fridge in the garage and didn’t do anything about it. And when I called him to tell them my fridge wasn’t hooked up they told me they don’t have any opening until about 10 days. I had to wait for them another 10 days to come back and hook it up my fridge.

NOISY, CHURNING SOUND ALL THE TIME AND DOOR GET STUCK WHEN CLOSING