Customer Ratings & Reviews

Terrible installation. The installers did not use the new fitting I purchased, said to throw them away and left after using the old water line. Had a flood in the house, had to file a claim with the insurance company, ruined my new carpet. Dented my new steel door with the old fridge and put a ole in the wall.

This is done by a third party not by best buy or geek squad. Time frame was not kept, later then scheduled. And not very professional.

My new fridge was delivered but had no inset screws so that the freezer handle could be attached to the door. I’ve called Best Buy customer support multiple times but no one has been able to find my order for the new/replacement screws! Weeks later our new fridge has no freezer door handle! This is unacceptable!

I am not certain if I was charged anything for connection and/or parts for this, but the crew did not attach existing waterline which I thought was part of the installation. I asked and the crew said it would violate the warranty if they connected it. Not to say, they seemed like they were in a hurry to get in, get out, and leave. Not impressive.

We had an existing connection under our sink which had an old plastic water line. The installers were only going to hook it up from the wall - they refused to go under the sink to connect the new hose and feed it through the cabinet. We did it ourselves and saved the $130+ hook up charge. So they will only connect it if the line is literally hanging on the side of the cabinet and they can grab and connect it.

This crew who did not speak English came to hours early and then instead of coming back at the schedule time threaten to just come back next week so I had to quickly get everything out of our old fridge and prepare for them in a hurry. They refused to properly level the refrigerator and help me with the doors not working right.

Your delivery person did not connect the water line! He said the line was not long enough. He never took the line out of the package or measured. He just said it won’t work and that was it. After the delivery guys left my husband looked at the line and determined that it definitely would fit! He then connected the water line himself!

I needed them to switch door handles to the other said so i added this service come to find out thats "not included with installation" service

The delivery crew left without unpacking and installing the shelves. I was told that was not their job, so no the refrigerator was not delivered and installed in a usable state, I filed a complaint on 11/17 and still have not heard from any BestBuy management.

they didnt install the water filter that was supposed to come with it and told me it didnt need one when i asked if they were gonna put it in. the water out of it tasted like metal so i ended up having to buy the filter for $60.

I rate this "Poor" because Best Buy service people did not set up my refrigerator. They wheeled it into place and plugged it in. Nothing else. They told me I would have to contact a plumber to finish the job. $350.00 later my refrigerator was functioning. No thanks to Best Buy.

Problems was never resolved. The recommendation was to order a replacement. We waited for 2 scheduled delivery windows and when the delivery ppl just failed to show up we spent 6+ hours on with customer service trying to get this resolved. Still not resolved and we just have a broken fridge that hopefully doesn't leak and damage the floor.

Terrible experience with delivery. The fridge was damaged when they tried to force the fridge through the doorway with the doors open. The inside and the outside was damaged and I have not heard anything yet from Best Buy - over a month later. :( The window for delivery was also well surpassed before they arrived.

Tech refused to attach existing water line to refrigerator.

Had to argue with installed to make the installation. Had to get manager from condo complex to force him to make the installation. Not a great experience!!!

Delivery crew did not bring an appliance dolly. They insisted the refrigerator could be carried to the basement. They severely scratched my finished stairs in my custom home. Best Buy admitted to fault, but still waiting a month later for their insurance to contact me. I am not happy.

Since it was a third party that did the install I will only say it was eventually done right.

During installation it damages/ scratches the kitchen floor

Sadly I have to give this the lowest rating. The installation crew did thier best to try not to pick up the old appliances and never left the kit or connected it. I had to go to best buy myself and get the kick and connect it. ALl pickups had been prearranged but the service best buy contracts to do this tried really hard not to fulfill the pickup and they enver did to the installation that was paid for

The Geek Squad that came out were very inefficient. Be very careful when having these guys come out to install anything related to appliances. They messed up both installs and I had to have someone come out and do it correctly. Ask your appliance salesman to have their 3rd party company install Everything. They are called Peerless. They are meticulous and deal with high end Pacific Sales appliances.