Customer Ratings & Reviews

The two men sent to install the refrigerator 1 did not want to install it they had every excuse in the world. When they finally did install it they did not set it up for use. They left all the Styrofoam and tape in the fridge and did not install the filter.

The people who delivered it were crooks. They robbed me. They asked for cash and wouldn’t move the fridge when I had already paid for it in the store. It was horrible experience.

I would never buy a major appliance from best buy again. The first fridge they delivered did not work. They would not work with me to get a replacement quickly and said they soonest they could deliver was a week later. All my food spoiled because of this and then they refused me for the spillage reimbursement claim. Terrible.

The installation kit provided would not work and the installers could not complete the water hook-up that was included in the invoice. The installers were very professional in what they could do - place the new refrigerator and haul out the old one --- but there was not water line installation due to the Sales Person's failure to disclose the parameters needed.

The driver refused to fully deliver the refrigerator - just dropped it at the end of the driveway. He stated he didn't want to hurt his back. My son moved it himself with his own handtruck. He had trouble getting the saran wrap off it so some is still stuck in the hinges.

New fridge was just plugged in and the 2 guys left. At least they could make sure it was level and also make the adjustment to keep it from moving forward everytime we open the fridge doors.

I’d love to give you a review if I had my product that was promised to me at the end of May 2021.. now just today I received another call from Best Buy telling me it maybe at least ANOTHER 2 weeks before I can receive it !!! Funny how I m already being billed too for something I DONT HAVE YET !!

Terrible. Lazy. Fridge didn’t fit so they ran out the door saying it wouldn’t fit. Left without saying they were leaving. Hooked up existing water line but I was charged for a new water line. Didn’t level refrigerator. Left me a mess. Last time I ever buy an appliance from Best Buy. Extremely dissatisfied.

The delivery person refused to connect my fridge to the water line stating that before it was connect by a plastic conductor. The parts for the Connection were purchased at the same time i purchased the fridge.Best Buy should advise the customer that he needs a plumber to connect the water.

Delivery driver was supposed to install the water lines and just left them laying and never came back to install

First they broke the glass on the door of the fridge. Next, they tracked grease all through our home. We could see every place the hand truck went. Then, they left card board and plastic all over the front porch and driveway. Last, and worst they didn’t explain anything to my wife. Worst costumer service ever.

Very bad experience with the installer. I had to recycle my fridge so did not opt for haul away service. The installer were not even ready to move my fridge and remove the water supply. I had to do it in my own. The installer kept on giving me reasons which did not make sense. Horrible service.

The delivery men were 10 stars about everything. The only problem is they did not have the parts to connect the water line. I have to go out and purchase the parts myself and install. When I removed other fridge I cut the connection piece figuring they would bring a new connection, I guess I was wrong.......

Would be minus if I could. Installers had to remove front door and pantry door for install - instead of pushing hinge pins to unseat pins they wrenched them destroying finish - scratched front door and trim. Ridiculous damage claim process and customer service related to getting repair completed!

Not at all happy with the service. Because I needed a shut off water valve (which was never mentioned when ordering on line), my refrigerator was NOT installed and just left in the kitchen. I needed to make an emergency call to a plumber which cost me an extra $650.

Technician refused to connect water line to fridge. Stated adapter was not in the kit. The adapter was there. The technician was just lazy.

What a joke! 1) they were super late. 2) unprepared to remove my old unit. 3) would not place the fridge in the alcove meant for a fridge. 4) had to come back because of 3) but STILL wouldn’t place the fridge. 5) had to find and pay another guy to finish the job that took them 5 minutes. WORST SERVICE EVER

Apart from putting the plug into the electrical outlet, not installation was done. I was told by the delivery team that someone else would come for the installation, but it never happened. I completed the installation, including the water connection, myself.

Terrible experience. The connections on both sides of the required metal waterline had clamp failures over two months, causing flooding twice. Best Buy “fixed it” after the first flood, after another one a month later, I called a competent professional, and paid out of pocket.

They let you know how to hook it up but do not actually hook it up