Customer Ratings & Reviews

Refrigerator was not fully connected and ready to use. Installers refused to connect water line and told me I had to call a plumber. Then they handed my wife the new hose/kit that came with the fridge in the box and left us to deal with it. Not great.

LG has sent me4 different defective refrigerators. All involving broken seals and uneven doors. Each time they have been delivered, geek squad damages my property

Dropped new fridge off in the garage and didnt take the old one. Customer service talked in circles and treated me like I was an idiot. The absolute worst Best Buy we have ever been to.

The installation guys dropped the refrigerator in garage and left home saying they are only 2 men and cannot carry it to the second floor. They went ahead and marked the service completed. I have been calling Best buy several times to reschedule, but no one bothered to follow up. The wait time for telephone customer service sometimes exceeds 20 minutes.

The ice maker was never installed. Now my ice maker is stuck.

Not told would not install w water line downstairs

The delivery guys get confused because the work order on their paperwork reads, “exst/nowaterline.” I have now had 2 deliveries in which the delivery driver refused to install and said we did not pay for the service. When I pointed out the “EXST” to the second driver who came today, he quickly changed his tune.

THEY RUINED MY FLOORS whomever delivered ruined my brand new floors cracked them.

The team at Best Buy sold me this kit so they can be installed upon arrival of the fridge raider. When the team arrive to install they said the fitting didn’t fit, we need to buy the fitting adapter, and install myself. No one followed up to see if this was what I needed. Still don’t have any ice maker. Will have to make a trip to Home Depot I guess

Delivery men put a crease in the freezer door wouldn’t have happened if they took the doors off before trying to get it in the house. Tried to make it easy and tell them we didn’t need a new refrigerator just replace the door. Lady on the phone said 4-5 days. NO ONE HAS CONTACTED US ITS BEEN A MONTH

Terrible delivery of refrigerator.. Scratched up and taped up all over the front and back. Didnt even check to see if it worked.. Showed up 2 hours after the 6 hour window with no phone call.

Would love to rate less than one star if i could ice maker was never installed i removed all the packing tape and plastic myself. I had to clean up mess in front of house where delivery people uncrated the refrigerator i seen they had my refrigerator laying on its back in the street

The installers were extremely unprofessional and rude. One of the guys threw around her belongings because it was in his way. We waited all day for our fridge that was supposed to be there hours before.

My product was delivered & plugged in to the power outlet but the water was not connected. They said they are not allowed to connect it to my previous water line. So I called for a plumber & he connected it in just a second using my existing water line. But it leaks from the filter area because the delivery men did not install the filter properly. Pls train your men properly.

Refrigerator door was broken by installers. Best Buy didn't offer to fix it. Just ordered a new refrigerator not to be delivered until end of October. Rep told me to try manufacturer.

Installers left all packing materials in the fridge, and told me i would have to pay them an additional $50.00 to put handles on opposite sides so doors opened correctly.

I’d give zero stars - less, if possible. Not only were the installers both rude and useless, they left the refrigerator boxed up and sitting in the middle of the kitchen floor. When I called to complain, they refused to return. To hell with this service!

I had to show the delivery driver how to get the refrigerator in the kitchen and how to attach the doors and the drawers. Didn't get my moneys worth, I should have asked to get money back .

The men that delivered and installed my refrigerator did not install the water for the ice maker. This was a waste of money and purchasing the water kit because it's literally just sitting at home.

One of the guy tell my girl friend that stainless steel refrigerator need extra water line for $30 my girlfriend show them the receipt that I already pay for it but he said that difference line so my girlfriend call me home deal with it then he install the refrigerator and scratch the front door! So I call Best Buy they apologize for it and offer me $280 gift card