Customer Ratings & Reviews

The delivery was a mess. It took several times to complete this task due to dents, truck accident, truck “hiccups“. All said and done the last attempt was great. The men did well and were very careful. Working with my Best Buy store as great. They went above and beyond to make things happen

They scratched our floor by not removing all the packaging material before installing. It has been almost a month and I've finally had my calls returned by the insurance company. I cannot recommend having them deliver anything. All they had to do was unpack it and wheel it in.

Worst service I’ve had for delivery. First fridge came scratched and had a condenser fan error. All good- Best Buy said they’d bring a new one. 2 months later. Guys show up to deliver, wait 5 mins and drive off. Called and I have to reschedule another week. Won’t be buying another appliance.

Required call to have another group of individuals to install it correctly. Simple to fix adjustment for leveling. Original installer left tabs left sticking against the but sloppy due to speed and over confidence.

Kit was not complete. I needed a connection to my new water line. The kit does not include a connection to the plastic water line and the sales personnel did not understand what was missing. I bought a kit & the plastic connector at Lowes.

My food wanted bad and I did not get any refund for that

The delivery guys were absolutely unprofessional. I was struggling to make them deliver the product through my back yard. They were arguing with me and things got heated. After calling best buy agents they finally agreed to deliver. I wasn't expecting this hassle

Terrible. Delivery drivers did not make the delivery. And did not do their job. I was never called or sent an email regarding a 4 hour window for delivery. They thought that no one was at the address. My daughter was there.

Disappointed. Installer would not install waterline because I did not have a hole predrilled in the floor. What is the use of paying for installation if they aren't going to provide service.

they didn't take all the tape off they didn't know how to switch the handle they were very confused about the whole situation I had to explain it several times

Absolutely terrible service..they still haven't installed the fridge.. they came w no tools dented the fridge and Said they do not install services.. they said they had no install kit..then went and checked the truck put it o n the front porch and drove iff

Delivery guys were professional and courteous. They then dropped off the refrigerator in the middle of my kitchen floor, handed me a waterline kit, and left. The waterline kit was way too short and wouldn't have worked with my installation that I had to do myself.

crushed existing water line during install. i had to give them the proper tools to complete the job. caused a water leak in my finished basement because they didnt hook up the line correctly. then got a guilt teip from the “owner” of the delivery company if i complained. terrible delivery experience.

The guys that are supposed to deliver and install my new refrigerator tried to tell me that their job is only to bring the refrigerator and not to install. I have to argued with them a while and when they finally agreed, they blamed my water supply hose is too old and they can't change to a new one that I bought with the refrigerator.

Worst service guys I ever encountered, they wanted to leave because I didn’t provide parking for them(a20 foot truck) I had to talked to their manager and 1 after that they proceeded with the installation but 1 of the guys was very rude to me the whole time, every time I try to ask him something

They dropped off a drug that wasn’t put together right and it took over a week for the replacement as they sent it to my old address and not to where the product was delivered to.

Installation guys came with refrigerator but when it came time to install the water hookup they could not. My choice was for them either take frig back or leave it and I would have to find a plumber to do the water hookup. I looked for a plumber

On the first delivery attempt, the deliveryman brought the paperwork with a giant red stamp that says "item not delivered." I do not understand why I had the wait 4hrs for this notice. On the second attempt 1 week later, the deliveryman was 3 hours late. Best Buy, however was helpful with providing a financial compensation for my difficulties.

After waiting a several weeks to get a replacement refrigerator, it was installed and damaged they same way as the previous one. Again this from a 3rd party company that doesn’t care about the items they deliver.

Disappointed, the three trys of getting the refrigerator installed failed. First, dropped it off, second, never showed up, third, I installed it and wanted them to check it, check for being level, they didn't check . They only picked up the old one.