Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
What is right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were rude and tried to hustle me for taking my refrigerator and I’m a total tech member and it was supposed to be taken free ! This third party XPO logistics was a joke !
No, I would not recommend this to a friendRated 2 out of 5 stars
I wouldn't recommend that to anybody.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't recommend that to any best buy customer.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey Neil. Thank you for sharing this with us. I apologize for the disappointment as this is not the level of service we aim to provide our customers. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Terrible Installation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers did not hook up the waterline properly and we have a leak under the wood floor in the kitchen. Someone is supposed to come and assess the damage. Haven’t heard yet. Totally poor installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
It was the biggest hassle I have ever had.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took them twice to install my fridge right. They took so long and so many times I was lied to, I am very disappointed in them with my fridge.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The third party company who installed our refrigerator hit our walls with the refrigerator and more importantly did not fully tighten the water line connection resulting in water leaking under the kitchen floor. The simple things couldn't even be performed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Leaking fridge - cracked piece.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our fridge has a broken/cracked plastic box on the backside that collects condenser moisture. As a result, the fridge is leaking on our wood floors. The fridge was damaged sometime before install. We have an appt with Geek Squad for Monday.
I would recommend this to a friendRated 1 out of 5 stars
Upset my feed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told I had to pay to have it delivered and installed. The install part was plugging it in!!! I could have done that! Why did I have to pay some one to plug it in?? That is not installation; it’s delivery!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible service, they didnt even push in the fridge they left the fridge covered in plastic and still taped up. had to this do this myself. why did i pay for installation if this was the service i was going to get
No, I would not recommend this to a friendRated 1 out of 5 stars
Still not satisfied.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My water line still does not work. The technicians that came to my home stay as if they did not know how to connect the line. This is the third try. I need help.
No, I would not recommend this to a friendRated 1 out of 5 stars
The installer must not have been trained properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the installer came he said he couldn’t hook refrigerator up. They had to send someone else to hook up the new hose. I went without ice and water for days until new installer showed. Only to find out that it should have just been hooked to existing hose. Ugh
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
It get the job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think you should be able to use your old hoses Otherwise it's a little long.
No, I would not recommend this to a friendRated 1 out of 5 stars
Something to know
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know nothing about hooking up appliances. I turned the water line off in the basement but when my fridge was delivered, the service guys would not disconnect the water line and would not hook up the new line. I was not informed of this before delivery.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t install this. Delivered and acted like they didn’t know how to install it or just didn’t want to, not sure. Now the ice maker and water dispenser don’t work. Not a happy customer.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the plastic was left on the fridge. Watched installers push the fridge into the slot although there was water leaking all over the floor. Had to pull it back out to tighten the water hose and clean up the mess.
No, I would not recommend this to a friendRated 1 out of 5 stars
SMH
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did not do the install because they wanted to come weeks after the delivery and it was as simple as unscrewing and screwing a hose. Sometime logic evades companies and makes you wonder if they care about their clients.
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete not installed need 4 men team
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for the four men team who are supposed to come and bring the refrigerator upstairs to the kitchen since March 25th today is April 15th and it has not been connected nor installed yet since March 25th
No, I would not recommend this to a friendRated 2 out of 5 stars
Simple Process
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad it was an included service, would have hated to be charged for it.
I would recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought new refridgerator took out old scratched walls and door. Didnt put anything together. Didnt run new water line that i paid for. Called customer service and told will get back with me and bever heard from them again
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to install and pick up myself! No call no show, plus lied that I wasn’t home and didn’t answer the phone! Took me 4 30-1hr long phone calls to finally get an answer and a solution. Took me a week to get my appliance.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not a bad refrigerator after 4 tries.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 attempted deliveries we finally recieved a decent refrigerator.
No, I would not recommend this to a friend