Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
great once someone showed up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you rescheduled me 3 times and didn't keep appointments. I don't have time to take off work to wait for you knuckleheads. great service once he got here. called me when he was on the way, and was very professional.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Poor handling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two people install the refrigerator didn't remove tapes wraps in the fridge. Directly plug the fridge and freezer on even tapes and plastics wraps are in there
I would recommend this to a friendRated 1 out of 5 stars
Best buy is awful!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was totally botched this has never made ice and best buy has totally ignored my complaints - go to Texas Appliances or Nebraska FM if you need any appliances!
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I felt rushed when I asked them to inspect to refrigerator. When I open my own fridge, which we paid extra for them to move, we found all of garbage from the new fridge (pieces of box, plastic, etc) inside it. Unacceptable!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
They don't attach the water line to the new fridge
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy when the guys took out the old fridge and when they brought in the new one. I asked about connecting the new fridge to the water and they said that they didn't do that. Seems like wasted money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge came with missing part!!! The tech notify the person in charge but nobody called us back. Door HAD to install on the right side since there is a wall on the left. The tech didnt do it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator Installation guys even didn't know how to switch on/off the waterline. They pushed fridge on my wood flooring, all the way from entry to kitchen and damaged (strained) my flooring
No, I would not recommend this to a friendRated 1 out of 5 stars
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not do water line the fridge has three deep and one minor dent in it I want to know what will be done . They did not put my slider back together either I am not happy. al
I would recommend this to a friendRated 1 out of 5 stars
Klutz
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my fridge and now there’s a long process to get things fixed and get my money back for the brand new fridge they smashed onto the ground just keep an eye on them good thing I had it recorded on my doorbell camera
No, I would not recommend this to a friendRated 1 out of 5 stars
Freezer forms ice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer forms ice and all the food has ice. Contacted LG. They sent a repairman and still no good. Contacted Best Buy and they exchanged the refrigerator for a new one and is still forming ice. Very disappointed that a $3000 refrigerator does not work properly
No, I would not recommend this to a friendRated 1 out of 5 stars
They were not helpful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They came and did not install the refrigerator and left without giving me a reasonable option for installing at a later date.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t get the installation service and pick up you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give zero stars as I was stood up two times (took off work twice) to finally go and get it myself with my husband. Terrible terrible service. However, the store when we went was very helpful.
No, I would not recommend this to a friendRated 1 out of 5 stars
poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installer mislead my wife and pushed her into signing the installation document with incorrect information on it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek service was awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are no stars for the service! They refused to install water line saying it was farther away then 6ft. It was 5.5ft away! I will never recommend this service and to date the waterline has still not been installed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delayed for 6 months and counting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I can put no star, I would. This was ordered last sept 2021. It’s Feb 2022 now, each month they will be scheduled and they will be cancelled 1 day before…. No reason given for delay.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not set up. One of the delivery guys hurt himself on the previous customer. Left refrigerator in middle of kitchen. Did not take plastic wrap off or put the door handles on. Water line was not hooked up also. :-(
No, I would not recommend this to a friendRated 1 out of 5 stars
Nasty and worst people
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. They were so cunning and did not install it first time telling me some silly reasons. I had to call BBuy again to reschedule..cheats and lazy fellows..
I would recommend this to a friendRated 1 out of 5 stars
Fridge is great- problem with installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is great- love it- installation was a nightmare. Installers incorrectly installed waterline causing water leak for two days before it was noticed. Damage to hardwood floors, basement/ garage ceiling. Now going through red tape with Bestbuys insurance
No, I would not recommend this to a friendRated 1 out of 5 stars
Not done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The techs that came out were supposed to connect to the water supply. This was not completed at all. The hose was not attached and we discovered a hole in the hose when we tried to attach it ourselves.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Experience of my life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers couldn’t bring my refrigerator in so they damaged it. They took out the old one first and damaged it. Scratched my floors, scratched my door. I’m still dealing with the insurance claim almost 2 months later.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Joey. Thank you for taking time to share this with us. I'm very sorry to hear about how this went and the damage that incurred. This is definitely not the level of service we aim to give you. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We'd be happy to look into the claim with you and get that completed. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.