Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor handling and delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was delivered with poor handling, which caused a dent in the door.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers did a very poor job. They left quickly while I was outside. When I went back to look, I saw they had left parts behind for me to finish on my own! Bad.
I would recommend this to a friendRated 1 out of 5 stars
Poor Service After Sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the item with a delivery date of May 11, 2021. However, no one called to tell me there would be no refrigerator until June 17, 2021. I could not wait any longer and cancelled the order.
I would recommend this to a friendRated 1 out of 5 stars
Geeksquad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is fine but the fact that we had a Geek Squad consult at our home for additional services who never followed up with our quote, is disappointing. We now have to seek these services elsewhere.
No, I would not recommend this to a friendRated 1 out of 5 stars
0 points
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.installation squad bad behavior not helpfull and left my screen door damaged. i have should boughr thr refrigirator somewhere else. lesson learned
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers did not have the correct part!! I waited 6 weeks for this. I have to now do it myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Buy delivery service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service. Refused to take the old refrigerator! Seen a bug and said old refrigerator was invested. Still charged me for the service! Never received a refund!! Don't use Best Buy delivery!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
They would not install !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers would not install because I have my fridge connected to my soft water source, which is BS as a 10 yr old could have done it, My other fridge was removed and new one just attached to existing connection.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Tony. Thank you for taking time to bring this to our attention. I'm sorry to hear the appointment did not go at all like expected. That's not the level of service we aim to provide you. We're glad to hear you were able to get the new fridge connected up. We appreciate the information and feedback in the meantime and hope to give you a much better experience in the future.
Rated 1 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refuse to change my water pipe nnnnnnott like never again buy for Best Buy costume service poor
I would recommend this to a friendRated 1 out of 5 stars
no install done
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not done 12/28, delivered refrigerator. did not install ice maker. geek squad said no appointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dumb & Dumber
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rude. Did as little as possible & had zero regard for me the customer. It's amazing they knew how to drive.
No, I would not recommend this to a friendRated 1 out of 5 stars
Crappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service and installation was poor. Your customer service is something to be desired. Was actually going to purchase a stove and spend another $1000.00 with you but after this experience went with Hone Depot.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not ready for use. Have to go to store ( 1 hour away) and maybe get the missing items. (can't choose zero stars or I would have)
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst experience thus far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful stopped cooling on 2nd day. CS jason said after speaking with 6 diff people he would replace it and didn't do so under 15 day guarantee. awful Service
No, I would not recommend this to a friendRated 1 out of 5 stars
Review everything before they leave.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered the deep freeze left packing and tape inside did not install one of the door racks and left with the door open alarm going off.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they never showed up because the sales rep never put it in, I had to pay someone else to do the installation because it was thanksgiving weekend.
No, I would not recommend this to a friendRated 1 out of 5 stars
poor delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i still do not have delivery has not happened why not Q??????????????????????????
No, I would not recommend this to a friendRated 1 out of 5 stars
REFRIGERATOR HORROR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never vould het yje refrigerator delivered because ynetr wsd never A 4 man team to bring it up after about s esotrd a month ALL the back and forward; having to rescheduled 4 times. ENOUGH!!
No, I would not recommend this to a friendRated 1 out of 5 stars
not even delivered yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even delivered yet! BB just canceled my original delivery date and wanted to me set up a new delivery date... and just want me to leave a review.......
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy send tech that doesn’t touch anything but look. Thats ok. But after calling bestbuy I was referred to the brand company and they have to send their own tech.
No, I would not recommend this to a friend