Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service ever waited all day for a pickup they never showed then proceeded to ssy we weren't home and our security footage shows they were never there.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They just left it never installed. But still paid for install. Anyways cant get everything right.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waterline
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waterline was never hooked up and technician was not technical as well as knowledgeable about waterlines!
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy is getting worst
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs more training. Be careful handling and installing items. I can see them outside careless, probably saying to themselves…who cares, this is not mine and ended up return and exchange
No, I would not recommend this to a friendRated 1 out of 5 stars
No show for scheduled service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setvice was scheduled but never delivered. The technician did not show up to perform thr service requested.
No, I would not recommend this to a friendRated 1 out of 5 stars
They said I had a faulty water valve
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They said I had a faulty existing water valve and they could NOT connect it. Leaving me to go to the hardware store and resolve the issue myself. They connected it to my fridge but thats as far as they went.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear about this poor experience. Although I'm glad you were able to get it connected up, I apologize for the inconvenience and burden. That's definitely not the level of service we aim to provide. We hope that you will give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Install?
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your guys didn’t install the fridge. They just dropped it off and left. Wasn’t installation part of the purchase?
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery guys should do better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guys did not set the refrigerator, so it moves when we open the doors.
I would recommend this to a friendRated 1 out of 5 stars
bill water bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.water source not installed? i was not home at time, just my wife.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers put small dent on side of fridge. Put some small holes in the floor and lost a pin for the hinge on the door
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get rhis got it and they told me they dont hook up and that i need to donit . So short story did it myself
No, I would not recommend this to a friendRated 1 out of 5 stars
not needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Goes hand in hand with my comment about the water line. If you already have an existing water line this part is not necessary yet Best Buy will try to upsell you and tell you it's necessary. In order to get money back you need to go back to the store.
No, I would not recommend this to a friendRated 1 out of 5 stars
No to good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left my screen door open and wind caught it and sprung it Not happy at all
No, I would not recommend this to a friendRated 1 out of 5 stars
No service!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke my water line to existing refrigerator! They didn't have any adapters to connect to different size water line. Left my new frig. just plugged in. I had to go buy an adapter and install my self!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bad service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They will not install left my 72yr old mother too call me so i can get out of work early to install and take all the trash thanks best buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Company would not connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a new fridge and the delivery men refused to connect to our existing water line. The second they walked in the door they started talking about how they 'can't be held responsible for anything that may happen.' So why is this service offered?
No, I would not recommend this to a friendRated 1 out of 5 stars
Angry technician
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technician that came to install our refrigerator was angry and rude. He seemed annoyed and spoke with a lot of attitude.
No, I would not recommend this to a friendRated 1 out of 5 stars
TERRIBLE EXPERIENCE.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the process of installing the waterline from the wall to the refrigerator the tech managed to dent my brand new refrigerator.
No, I would not recommend this to a friendRated 1 out of 5 stars
they would not connect anything
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were very nice guys, but they said they would not connect anything. He said that was not part of their services and they would not be responsible for it. We figured it out ourselves. Not a big deal.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Did not perform install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not do the install. Said I had the wrong end. There was an existing copper water line.
No, I would not recommend this to a friend