Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Horrible customer service from delivery guys
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guy was a real jerk. Horrible attitude treated me like I was a child. He’s lucky I’m not gonna report him because he gave a sob story to justify himself. Pathetic delivery company
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
You really care?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The frig was delivered broken. The return time was missed. It is still sitting in my basement.
No, I would not recommend this to a friendRated 1 out of 5 stars
poor delivery service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the service company that was contacted to deliver and install the workers were not the greatest one was on personnel call all the time they were here .
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech was horrible!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, The tech took two pics of the brand new refrigerator and said he cannot work on it. I will NEVER but anything here again!
No, I would not recommend this to a friendRated 1 out of 5 stars
didn’t take the old fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very upset as the delivery guy was suppose to haul the old fridge and he left it behind
No, I would not recommend this to a friendRated 1 out of 5 stars
Too Big of a hurry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker not working when crew left. They just took off with the unit not working. It only took a minute for me to find valve and it was fine.
No, I would not recommend this to a friendRated 1 out of 5 stars
In this case Bad experience
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This service is hit or miss some teams are really good and others are not at all.
No, I would not recommend this to a friendRated 1 out of 5 stars
very bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, it was not a service call. The person who brought the refrigerator forgot to bring all what he needed to connect to existing pipe. We had to make multiple call and waited for 4 days without water before we got it fixed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wood floors damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Parts missing, waterline not delivered and so not installed or checked to see if it worked
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery team left my refrigerator in pieces in my kitchen and living room. They did not hook up the appliance or put it together. I am very dissatisfied with the customer service they provided.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get it installed as the store told me they have adapters for older homes but they don’t so j had to install this myself I was very i pleased
No, I would not recommend this to a friendRated 1 out of 5 stars
Third party nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was assigned a third party who did not deliver when promised then on the day it was rescheduled for morning they showed up in the afternoon without calling first!
No, I would not recommend this to a friendRated 1 out of 5 stars
ex best buy fan.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.job was not finished ; person claimed he was not told to hook up the water line for the ice maker. also that ihad to buy some parts, and no one told me that.poor service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Refusal to Install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys refused to do the install and even refused to take it out. I ended up doing it myself
No, I would not recommend this to a friendRated 1 out of 5 stars
never buy Samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the refrigerator never works and when i call for help never sends me a geek squat to look at it
No, I would not recommend this to a friendRated 1 out of 5 stars
Did myself
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I installed it myself because people couldnt figure stuff out
No, I would not recommend this to a friendRated 1 out of 5 stars
Will not recommend for large appliance purchases
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator door was dented. Was promised a replacement door. Haven’t heard from anyone still
No, I would not recommend this to a friendRated 1 out of 5 stars
total joke never installed the 2 refrigerator's
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they just dropped them 2 refrigerators on the porch never installed them. the biggest joke is best buy delivery service
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy. What I Picture Hearing Those Word: Duh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation never made because Best Buy in all of its infinite wisdom sent an email the very morning of the delivery and said the order wasn't coming.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ehh
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were horrible, and are the reason we may hold off from buying any other huge appliances from Best Buy
No, I would not recommend this to a friend