Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We never have delivery this items The people of Best Buy have a bad service and never we have the courtesy to give us call from you to reschedule now we don’t want it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there, Mary. Thank you for taking the time out of your day to connect with us on this. I'm very sorry to hear about this poor experience and the inability to get adequate assistance. This is definitely not the level of service we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Frigidaire Model FGHT2055VF1
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months of buying the refrigerator, the lights on the freezer and the refrigerator stopped working.
No, I would not recommend this to a friendRated 1 out of 5 stars
No installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for sevice but the guy coming and said” we won’t able to move it or haul your old refrigerator or even tough it” they’re end up to get it into living room and lelf!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jessica. Thanks for taking time to reach out to us about this. I'm very sorry to hear about the experience with getting your fridge hauled away. This is definitely not the level of service we aim to provide. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Incomplete
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install so i wasted my money. They also broke a piece of my alarm on my door
No, I would not recommend this to a friendRated 1 out of 5 stars
Good freezer, poor installation crew.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and installation crew was rude and tracked mud into the house. They left without checking in with us, and did not communicate well when they were here.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deliver was crap customer service was crap third fridge in 2 months will never buy Best Buy again horrible customer service
No, I would not recommend this to a friendRated 1 out of 5 stars
Need to improve
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with installation. I was about to lose the custom panel. Found the panel installtion issue and fixed my self.
No, I would not recommend this to a friendRated 1 out of 5 stars
Momof2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The third party they use rude and didn't want to be here. All he did was tried to shake the fridge and said it was fine and left
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery not that great
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at all. Would not set the refrigerator up at all for me put the shelves in nothing. Very disappointed in Best Buy
No, I would not recommend this to a friendRated 1 out of 5 stars
there is waster leaking as a result
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.there is waster leaking as a result and we can't reach anyone. we had to reschedule multiple times and spend hours on hold or waiting- i would never ever recommend to anyone
No, I would not recommend this to a friendRated 1 out of 5 stars
Worse service ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t not stall anything and when I ask the starting give me a very rude attitude
No, I would not recommend this to a friendRated 1 out of 5 stars
Leaking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not connected only plugged in. Then after getting it finally hooked up on our own. The fridge leaks!!!
I would recommend this to a friendRated 1 out of 5 stars
Poor Customer Service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation hasn’t occurred after 3 attempts. Horrible customer service
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor delivery experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return two refrigerators due to lack of knowledge from delivery service, or inability or unwillingness to set up our fridge correctly. Very poor service.
No, I would not recommend this to a friendRated 1 out of 5 stars
KJ Dealfinder
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not preformed! I was not given the correct information by the sales rep. for this process to be carried out by the instal- lers.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first men refused to set up appliances. They left with appliances sitting in boxes. After calling Best Buy it took two days for someone to come out and set us up.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm very sorry to hear that the first team rejected the installation. This is definitely not the level of service we aim to give you. I'm glad to hear that we were able to get it completed the second time around, however. We have Agents standing by to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Do not pay for installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install and left the refrigerator in the box. Save the money and do it your self
No, I would not recommend this to a friendRated 1 out of 5 stars
They sent the order in 2 different delivery times.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that the stove and refrigerator would be delivered and I took off work only to find out it was 2 different deliveries at different times. I had to take time off and I lost money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No installation even paid for, they made the delivery but didn’t know how to install refrigerator, had to hire new people and pay them extra.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery drivers damaged refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery drivers damaged the first refrigerator and then we had to wait on the phone for a while to get another refrigerator. Second delivery guys were great though.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We're glad to hear the second delivery went well. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.