Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Ripped Floor during Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers ripped a hole in my vinyl floor when removing the old refrigerator. Not happy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very frustrating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new appliance was outside for a week because the installer said there was a problem with the water line. No problem with the water line. Very frustrating.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installation Concern
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a reflection of the delivery guys' work. The delivered refrigerator did not work. Took quite a number of weeks before the issue was rectified.
I would recommend this to a friendRated 1 out of 5 stars
Lazy people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t want to that all because they are lazy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing purchase, refrigerator won’t cool consistently, freezer door doesn’t seal. All of the freezer items have frost on them.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When is it going to be installed? When we get it installed we can review. Review for getting the product and installing it would be nice.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t receive it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t give me the service even if I already has a water connection, the excuse was the connection don’t have to be plastic mine is, so they just leave it like that!
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience. Measured wrong, couldn’t get replacement for months
No, I would not recommend this to a friendRated 1 out of 5 stars
Techs dont install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech would not hook up refrigerator water line. just delivered and left. product is gorgeous this review is for tech install not product.
I would recommend this to a friendRated 1 out of 5 stars
Worst Service - Disrespecting delivery guys
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never order from Best buy that has to have a outsource delivery guys here in Sunrise Florida. They higher low life foul mouth guys that disrespected my 4 year son, wife and myself. Horrible experience
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't recommend delivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service ever. 3 reschedules and the 3rd one they never showed up. Had to pick refrigerator up are self.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge not installed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This service was never completed. Fridge was place without any installation to the water line
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy Sheduling Is Terrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was not performed. Set it up three times, took three days off work, they didn’t show up any of the times.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never got my refrigerator !!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got thtat refrigerator. It has been promise to deliver 5 or 6 times now and never arrived ???
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not do anything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was supposed to be connected to existing water supply and they didn't do anything. Delivery guys were in and out no help!
No, I would not recommend this to a friendRated 1 out of 5 stars
Crappy install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers didn’t install freezer drawer correct. 1/2” gap left open on the right side. Can’t get someone out to correct it. I hate this company!!
No, I would not recommend this to a friendRated 1 out of 5 stars
WASTE OF MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WHEN I PURCHASED MY NEW SAMSUNG FRIDGE, I WAS TOLD IT IS MANDATORY TO PURCHASE A NEW WATERKIT. WHEN THE DELIVERY CAME, THEY DIDNT EVEN USE THE DARN THING. I HAD TO GO BACK TO THE STORE AND RETURN IT.
No, I would not recommend this to a friendRated 1 out of 5 stars
Big Guy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they keep calling to set up delivery and install and then they cancel. It has been 5 weeks and still waiting.
No, I would not recommend this to a friendRated 1 out of 5 stars
Mad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install it and I did it myself and I was not refunded my money when they couldn’t remove my old refrigerator
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware wood floor owners
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged my floor and doorframe. The guys where amazing everything is working with my fridge, the dolly they used scratched my floor.
No, I would not recommend this to a friend