Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Wouldn’t get an appliance installed by Best Buy ag
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was inadequate- unit holds water. The reason for paying for their installation was to avoid, not create, problems.
No, I would not recommend this to a friendRated 1 out of 5 stars
Thieves
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never used, left or refunded the kit i paid for. Smh
No, I would not recommend this to a friendRated 1 out of 5 stars
Dangerous
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to install. My husband installed. There was nothing professional about the delivery. Also, unable to ever get a phone answered at the store
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy with ice machine installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd time in a month i have had to be off work for someone to come here and still do not have my ice maker installed
No, I would not recommend this to a friendRated 1 out of 5 stars
Painful, waste of time process.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. Your team was clueless. We won’t be a customer anymore.
No, I would not recommend this to a friendRated 1 out of 5 stars
1/4" 28 tre set screw missing to hold door handle.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation is not easy or quick. I had to get parts from hardware store to attach handle as Geek Squad was rude, uncaring and sent the wrong part twice.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Installers where in a big hurry. They left the bottom freezer drawer inoperable had to fix it my self.
I would recommend this to a friendRated 1 out of 5 stars
What install?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was delivered, but not installed. I plugged it in & am using it, but have not been able to hook up the ice maker.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong Item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery crew is excellent, but the wrong refrigerator was delivered. Still waiting to hear when I'm receiving my correct appliance.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete Best Buy failure. Never showed up. Never contacted purchaser.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service Never Performed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was lots of back and forth but the water line was never installed and I will be requesting my money back. May be easier to get a plumber or handyman to do your install for you.
No, I would not recommend this to a friendRated 1 out of 5 stars
Too long for installation, installed myself.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took so long (2+ months) for Best Buy to get installers out that I had to install the unit myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware of position in room
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator placed too close to walls. Until I identified the problem, temperature sensors didn't work properly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our fridge was installed and the doors were put on poorly so air was leaking between them. We had to have the installation team back out to fix it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Installation nightmare.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad installation of washer/dryer. Techs were totally unfair and unreasonable. Made demands on me. Threatened to leave the job undone.
No, I would not recommend this to a friendRated 1 out of 5 stars
I Didn't have that item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't use those Items to install my refrigerator. So I have no rating for that item.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible delivery guys
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terribly set up and installment, had neighbors saying they dropped my fridge while it was in the box. The guy cracked my water line to the fridge.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not worth money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a waste of my money. They did nothing but deliver. Did not adjust the height or anything
No, I would not recommend this to a friendRated 1 out of 5 stars
We never used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were told we needed this to hook our existing water line to our new refrigerator. When delivered to our home we were told it could not be used with our existing water line. Wasted $30
No, I would not recommend this to a friendRated 1 out of 5 stars
unprofessional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to my last service experience, it's a disaster. Very much disappointed. The delivery persons were assigned with a job they don't know or they don't want to take the time.
No, I would not recommend this to a friend