Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Unprofessional and Lazy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to reverse the door after 2 frustrating attempts. Customer Service is awful. Refrigerator is too tall and should not have been left behind.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the water hook up did not occur and the installation kit was taken by one of the refrigerator installers but I was not given a refund for the kit
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a service call for the 5th time on a Samsung fridge. Horrible. The tech wasn’t helpful and the product kept breaking. Ended up returning the fridge for a different brand.
No, I would not recommend this to a friendRated 1 out of 5 stars
FAIL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers failed to remove the water bypass thus the refrigerator leaked until someone could come back
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never trust bestbuy again for servicea and installations. I bought items 4 months ago and till now it has not been installed
No, I would not recommend this to a friendRated 1 out of 5 stars
All jacked uo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible installation. Can not get a hold of anyone. Good job Best Buy. You lost my business forever. Try answering your phone!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys connected the fridge to waterline, but left fridge in showroom mode, so nothing was working after installation. I have to search thru google and call customer service to bring it to life.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vendor that Best Buy used had absolutely horrible customer service and because of them, I will not buy another appliance from Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t complete water installation and broke the water filter cover inside the fridge. Also need the fridge picked up
No, I would not recommend this to a friendRated 1 out of 5 stars
nicked my wall and had no care in the world
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWFUL and misleading. Team scratched up and poked a hole in my sheetrock. Insurance company needed a whole song and dance to cover.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t connect or install our product. They was supposed to call us back yo come install no one call us back
No, I would not recommend this to a friendRated 1 out of 5 stars
Still disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have item replaced due to damage from shipping. Second delivery person left item in the middle of our kitchen.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery Department
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You're whole delivery department needs to be changed. It sucks.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wanted more
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Think moving the old refrigerator to the garage should be included.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no installation whatsoever. They didn’t even plug it in.
No, I would not recommend this to a friendRated 1 out of 5 stars
Connection to waterline
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Miscommunication and we had to take care of this ourselves. Sales person said they could do it when they delivered the refrigerator but they couldn't so we had to take car of it ourselves.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't needs it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it cause I I didn't needs it, I I didn't require it
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store “lost” my purchase and I went to purchase at a competitor store.
No, I would not recommend this to a friendRated 1 out of 5 stars
No way!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When ordering, I was clear I had no connection existing to waterline. They told me they would include a kit and schedule the connection. Never happened
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out to us about this. I'm sorry to hear about the lack of communication. It's always frustrating to feel neglected and like your time was wasted. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not a good delivery experience
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guys didnt know they were taking away the old fridge (which we paid for) had to argue with them to call and confirm
No, I would not recommend this to a friend