Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
They suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still had to do it all myself after 2 trips to my home. There are better places
No, I would not recommend this to a friendRated 1 out of 5 stars
Issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman lied about dimensions, gave him certain dimensions and he said it would fit no problem. Only have had problems
No, I would not recommend this to a friendRated 1 out of 5 stars
Inappropriate behavior
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were two delivery drivers----one was most unprofessional! Very flirty, saying inappropriate things to me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy kitchenaid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge for almost 4K water disponser is. It working They change it for 4 time, same problem Nasty servise and long hold from bestbuy and kitchenaid NO MORE KITCHENAID PRODUCT
No, I would not recommend this to a friendRated 1 out of 5 stars
They dropped my refrigerator and dented it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sloppy. Disorganized. Careless. I get to wait 2 months for a new one.
No, I would not recommend this to a friendRated 1 out of 5 stars
Frost problems, water supply installation pending.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It appears that the freezer door seal does not work properly, thus the door does not close completely and causing frost problems. Water supply installation is still pending.
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys who came to do the install were nice. But they didn’t bring the hose to hook it up. I had to go to the store and just do it myself....
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Ridiculous
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The waterline is still not connected. Ee are frustrated and angry
No, I would not recommend this to a friendRated 1 out of 5 stars
Negative 5 stars Caution
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nightmare of an install damaged home damaged prouduct took longer to install than originally planned due to washer dryer shortage
No, I would not recommend this to a friendRated 1 out of 5 stars
poor 3rd party delivery service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never use their 3rd party delivery service you wont get it on time
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't happen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never happened. Very disappointing. It was scheduled to happen but it didn't
No, I would not recommend this to a friendRated 1 out of 5 stars
Do it yourself
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third party team that is used didn’t install anything. They complained and in the end, they did nothing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Could be better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The crew that came to install the fridge were friendly. However, they proceeded to scrape my wall and not connect the water line.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery Was Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite calls never got the answer when refrigerator was going to arrive. Never got a call nor apology despite their being 4 hours late.
No, I would not recommend this to a friendRated 1 out of 5 stars
Headache
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible couldn’t haul away my old fridge and have waited 3x times for them to come and keep rescheduling
No, I would not recommend this to a friendRated 1 out of 5 stars
I didn't come prepared to do the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were just furniture movers. They we're supposed to hook up the water line they didn't even have a kit like I said they were just furniture movers
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
bad install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not protect the hardwood floor when they pushed the refrigerator in and out. They scuffed up the finish and I cannot fix
No, I would not recommend this to a friendRated 1 out of 5 stars
Fail.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some outside company brought us a broken fridge and just left it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To many problems with it to mention, kept replacing n still don’t have a good one
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not use again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the installation was done it was over 3 weeks late, delivered a damaged fridge, and damaged the door of the fridge they were replacing.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.