Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
this service was not performed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.you sent me a couple clowns and they did not connect any water line so i need a refund of the water line ---it was never connected.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guy calls me @ work asking how to get refigerator into my apartment when i had the same size in there.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery of Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took 4 times to deliver the fridge due yo several issues. Compensated me with a little best buy gift card.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't do this...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Selected that I wanted them to switch the door hinge when buying. They said no and got out quick.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to reschedule since when ask to do it on delivery they said that they could not.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible geek squad support
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience trying to get refrigerator fixed.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get this item. they could not connect my water of ice maker. Very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service got my power tool (Drill) stolen by the guys who installed my refrigerator.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t do it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was a fail with the first crew. Never ordering here again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never did the water installation I made that.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t include changing doors, also they hit wood work multiple times and did nothing about it.
No, I would not recommend this to a friendRated 1 out of 5 stars
very bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly did not have a good experience with the inatallation as they only plugged but did not install the water connection.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. This experience has been the most horrific experience ever!!! I don’t even want to give the 1 star!
No, I would not recommend this to a friendRated 1 out of 5 stars
Dissatisfied customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You didn't deliver as scheduled. Had to cancel order!
No, I would not recommend this to a friendRated 1 out of 5 stars
Chest freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was damaged really bad called to return someone would be here Dec 2 2022
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install for refrigerator water line was connected to hot water line for heating system causing an additional 300 dollars from a plumber to fix.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor skill
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They can't anything. Poor skill have it. No more this service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Water dispenser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser stopped working same week. They come to fix it and it stops working again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor professional
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor professional ......don't accept advise how they needed installed the refrigerator water connection......
No, I would not recommend this to a friendRated 1 out of 5 stars
Service NOT completed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This service was NOT completed and remains outstanding.
No, I would not recommend this to a friend