Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My brother in law and myself had to put in my kitchen installation team incompetent.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't use installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told on the phone the guys could do installation. Then guys have me one excuse went they couldn't and the manager on the phone gave me a different excuse.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good service
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t offer to install it, dropped it off and left
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not do what I was told they would.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told they would hook up the water line but when they got here they wouldn’t do it! Had to pay someone else to do it!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t make sure it worked properly, had to return item twice and still didn’t get a good product
No, I would not recommend this to a friendRated 1 out of 5 stars
Home
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to cancel because the delivery company was bad.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste your money on installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fridge was never installed and is still in my garage. The installers did not know how to turn the water off.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they didn't install anything, all they kept saying was that it wouldn't fit. they the unit in my dining room
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Experience was not great. Appliances looked used. Customer service lacked compasion for buyer's inconvenience.
No, I would not recommend this to a friendRated 1 out of 5 stars
No stars??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to pay a plumber to connect my water source to my new fridge after I paid Best Buy to do it. Still waiting for reimbursement.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sylvia60
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t happy with the delivery of the Electric Refrigerator it was damaged and I am waiting on an exchange delivery.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrabel Service and Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a terrible job. Still not closing correctly. Never buy appliance from Best Buy again
No, I would not recommend this to a friendRated 1 out of 5 stars
Well..
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did ask for what I paid, they said they where not aware about it! So disappointed and dissatisfied
I would recommend this to a friendRated 1 out of 5 stars
Iced out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor install given that they fake installed our ice maker …. 4+ visits and still not fixed
No, I would not recommend this to a friendRated 1 out of 5 stars
They couldn’t do the install.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box has the wrong parts so I had to go get the correct parts From a store 30 miles away and do the installation myself.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jim. Thank you for taking time to share this with us. I'm sorry to hear about what happened and apologize for the inconvenience and burden. We hope to give you a better experience in the future.
Rated 1 out of 5 stars
Not happy with their service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They plugged it in hooked up waterline and pushed it to wall. Wasn’t ready to go!
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't Happen
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people did not have the right equipment to install this feature and we had to hire outside help to do the job.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Total nightmare
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.trying to resolve an issue with their geek squad was like talking to keystone cops I will never use their service again.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking the time to share this with us. I'm sorry to hear that you had a poor experience. That's not the level of service we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install they would not disconnect the old refrigerator
No, I would not recommend this to a friendRated 1 out of 5 stars
Lazy delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt hook up fridge and didnt take away old one. Very lazy and just wanted to leave
No, I would not recommend this to a friend