Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guys would not put inside house due to wet grass.
No, I would not recommend this to a friendRated 1 out of 5 stars
drop and run
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they set it in my kitchen and left. i unpacked it and hooked it up
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good attitude and working knowledge at all Didn’t want to turn off the valve
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste your time.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left it on my porch and refused to bring it in and do there job. Was told NO REFUNDS when i called
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not take the old refrigerator and I pay for it
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t get it installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t get it installed. I called store to get my credit back. They said I would a call back it’s been 3 weeks and nothing
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. We'd like to look into this for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installment of fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They would not connect it to the water supply. We were not happy, especially since we had purchased five appliances from Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay far away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened, rescheduled 5 times, finally gave up and returned product
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
waterline
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not hook up the water because of the location of our fridge in our home. Best Buy did not provide the service; we would have to contact our own plumber.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor seevice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have made sure everything was working properly and all parts were included
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a whole Month to install my fridge i am very upset and i wouldn't never refer to family or friends
No, I would not recommend this to a friendRated 1 out of 5 stars
Not level
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did nothing. Refrigerator is still tilted. Now the freezer handle came off.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked since they installed. Tech installed even though harness was the wrong connector
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not pleased. Plastic was left on the shelves and trays
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up having to pay a plumber to do the job. We are still missing part of our order.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Very Good Customer Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The people got mad after being requested if they could bring the fridge inside.
I would recommend this to a friendRated 1 out of 5 stars
Misunderstood the experts to send
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This service took 4 different attempts which was completed by 3rd party.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never done
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was impossible to do cause everybody was late I had to go to school and in make no sense but then I would have missed my exam
No, I would not recommend this to a friendRated 1 out of 5 stars
Installer hightailed it out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installer did not stick around to install anything and left without talking to me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.installation was not done properly. Raised a ticket with Best Buy and still its not resolved. Not happy with how best buy handled this case
No, I would not recommend this to a friend