Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Bad deal
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install it! They brought it in, banged up my walls, and left as fast as they could.
No, I would not recommend this to a friendRated 1 out of 5 stars
Zero
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero comment except very unfortunate experience for sure.
I would recommend this to a friendRated 1 out of 5 stars
Use someone else!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What’s installation? I had to pay another company to come out and do your job!
No, I would not recommend this to a friendRated 1 out of 5 stars
Ken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged by delivery person. No way to reach delivery company.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivered; not installed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The crew claimed that other crews install, but they don't. We had to install it ourselves.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This order was a mistake. the frige was returned and the correct replacement received.
I would recommend this to a friendRated 1 out of 5 stars
Still waiting.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too. I can't use the ice maker. The order called for the delivery and installation. I'm still waiting for the connection to the waterline part....
No, I would not recommend this to a friendRated 1 out of 5 stars
paid for nothing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they didn't have the right connection, so I bought the right one from Home depot and did the work myself !!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Install?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install didn't happen, they brought the wrong hardware. They couldn't get out of the house fast enough.
No, I would not recommend this to a friendRated 1 out of 5 stars
They lost my fridge and refused to replace it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible company to deal with. Robotic customer service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wow tThanks for nothing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didnt do the gob. Would like a refund. The pay the plumber what we paid you to do. Not Happy
No, I would not recommend this to a friendRated 1 out of 5 stars
Would give zero.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible terrible service . Will never use BB again Extremely difficult installation Awful customer service
No, I would not recommend this to a friendRated 1 out of 5 stars
NIGHTMARE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.MY WOOD FLOOR IS RUINED...LEAKING FROM CONNECTION...WAITING FOR CLAIM ADJUSTER .....THIS HAS BEEN A TERRIBLE NIGHTMARE.....MY FLOOR IS TOTALLY RUINED...
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure the installer will be great but I cannot give a good review because it’s taking 3 months for my purchase to be delivered. Not happy
No, I would not recommend this to a friendRated 1 out of 5 stars
Very Poor installation.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't install properly and just left. Even they didn't put it in right place.
No, I would not recommend this to a friendRated 1 out of 5 stars
Refund this fee.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dropped the refrigerator and left. Said, no no install. Bye. Soryy no engish...
No, I would not recommend this to a friendRated 1 out of 5 stars
Horribleservice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been calling and calling because I paid to have old refrigerator hauled and it hasn’t been done
No, I would not recommend this to a friendRated 1 out of 5 stars
poor service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no service was ever provided. I had to connect the existing water line to the refrigerator by myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
didn't happen.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.asked for the connection but was told that they only connect steel and copper pipes not pvc. not sure I believe that.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to connect with us on this. In most cases, we are only authorized to use steel and copper waterline kits. We're sorry about that misunderstanding with one of our teams. If you have any questions or concerns, please let us know!
Rated 1 out of 5 stars
Delivery
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful was very bad service not the delivery guys but whoever loads the trucks
I would recommend this to a friend