Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t install the refrigerator and they didn’t want to install the dishwasher
I would recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t make the installment and left the parts
No, I would not recommend this to a friendRated 1 out of 5 stars
Not performed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not told at purchase that the water outlet for the refrigerator had to be within a few feet of the refrigerator. I had to hook it up myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience with LG refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.30 days and the ice maker quit working . Also sent wrong water line. Trouble with installation
No, I would not recommend this to a friendRated 1 out of 5 stars
No Show
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up for install of existing water line to refrigerator. Waited all day to find they were not coming.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not buy this item, !!!!!!!!!!!!!!! No. Nnn nnn
No, I would not recommend this to a friendRated 1 out of 5 stars
What basic connection?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys couldn't figure it out so I ended up having to pay for a plumber to disconnect my old refrigerator.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
terrible delivefry people
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the delivery person was extremely rude and lazy I won't buy major appliances from best buy again
No, I would not recommend this to a friendRated 1 out of 5 stars
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery team tried to cheat me out of money. I did not end up getting the dryer because I was lied too.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dropped it twice scratched up the doors never showed up when we had the replacement date
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator Installation Tools
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not know anything about this item. They were used by the refrigerator installation service.
I would recommend this to a friendRated 1 out of 5 stars
Installers not familiar with water hookup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water source should have never been connected. Installer crimped water line in wall damaging hardwood floors in house.
No, I would not recommend this to a friendRated 1 out of 5 stars
They refused to install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer said there was not enough room so they would not install the refrigerator. I did the installation later. Easy to do on my own.
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On phone got an hour can’t get someone on the phone. Discusting The fridge doesn’t fit and I want to change it
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever in home service but left the refrigerator down stairs refuse to bring upstairs
No, I would not recommend this to a friendRated 1 out of 5 stars
did not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery driver did not hook it up took a picture of refrigerator in my kitchen and left said all he had to do is show it delivered.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivered as expected. Put the box down and left.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dropped the box off and left. This was supposed to be at least plugged in…..
I would recommend this to a friendRated 1 out of 5 stars
Worst Service Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Techs couldn't hook refrigerator up to an EXISTING water line and still charged me. I called my local appliance store had them hook up .
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge Installers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were horrific. Dented my fridge doors and scratched my front
No, I would not recommend this to a friendRated 1 out of 5 stars
Was not done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Techs did not install the pre-existing water line; they left without checking if appliance was fully functional.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.