Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Very bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very rude delivery person they do not do the recycling which i pay for it and put the old freezer back after i close the house door
No, I would not recommend this to a friendRated 1 out of 5 stars
NO INSTALL. DONT DO IT.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give zero if I could. Do yourself a favor. Don’t do it. Terrible experience.
No, I would not recommend this to a friendRated 1 out of 5 stars
Install failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator finally delivered Dec 1st never installed, brought into house and left
No, I would not recommend this to a friendRated 1 out of 5 stars
they forgot to connect the water line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the fridge and the water line which was supposed to be connected but they left the connector right there and left. poor service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Broke air gap for dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was 6 hours late (past delivery window) He was by himself for refrigerator and dishwasher install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Terrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No stars dropped off never connected water correctly, nightmare. 4 yrs later fridge dead
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the doors won't stay opened replaced it twice same problem. doesn't make ice properly
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t happen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All of my appliances were already removed from my condo by my contractor. No installations were done on any of my new appliances.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience, I will not purchase this again. I do not recommend this
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst delivery ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst installation ever. Because they wouldnt instal it, and thats what I paid for.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service called to speak to someone about having waterline hooked up no one returned my call bad service
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to do their best to follow up with our customers to ensure that installs go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your waterline up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never install nothing they just leave a the living room
No, I would not recommend this to a friendRated 1 out of 5 stars
Install refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good experience with people who came to install my refrigerator
No, I would not recommend this to a friendRated 1 out of 5 stars
Can I give 0 stars?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first two geniuses showed up with the wrong fridge. And proceeded to tell me they had the correct one.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Refrigerator install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery crew did not know how to hook up water line. Had to call a plumber.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did my own install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My product was dropped off on my back porch and not installed. I installed myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Product installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service ever. The technicians have not experience on how install it properly
No, I would not recommend this to a friendRated 1 out of 5 stars
Refused to Connect Water Line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy arrived to deliver my new fridge. Upon arrival, they refused to connect the water line and made my husband do the work. Not happy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installed missing a wheel.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Techs installed knowing it was missing a wheel. Never said a word. Now a month later I realize why it tips and rocks every time we open the door.
No, I would not recommend this to a friendRated 1 out of 5 stars
BAD INSTALL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DELIVERY PERSON REFUSED TO HOOK UP THE WATER LINE TO THE REFRIGATOR WHICH WAS INCLUDED IN THE INSTALLATION
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.