Customer Ratings & Reviews

1 star for Best Buys marketing "We'll deliver, install, and make sure your new refrigerator is working." We bought the total tech membership for this reason however they wouldn't install the water line because "they aren't plumbers" The workers were polite and professional and did a good job with a heavy item and moved our old fridge to the garage as requested.

excellent install of the washer and dryer as well as the needed accessories for we ordered. LG is an excellent brand when it comes to washer and dryers. we are extremely satisfied with this product.

I had a great experience with the Best Buy install team. They were respectful and worked quickly. There were no issues. All went well.

I'm not sure what went wrong, but the freezer door won't close unless you push it, firmly. The bottom tray on the freezer door doesn't clear the opening, and it scrapes and stops the door when you try to close it. Perhaps it wasn't leveled properly? We called the store but they did not offer a remedy.

Our two installers were by far the best installers I have had! I can not stress enough how professional and knowledgeable Jack and Sedrick are. Their customer service made me forget about the troubles I had with this order!

Love my new LG Fridge, wish they had adjusted the legs to keep it even before placing it in the spot.

It took no more than 15 to install it. Excellent product.

Hook up was easy to existing water line. Parts were purchased when we purchased the refrigerator.

the Geek Squad guys were great - they installed the fridge, ice maker water line, and hauled away my dead Kenmore....all in 30 minutes flat. they leveled the fridge, made sure it was working AOK, and gave a brief demo of the controls and how to change the water filter, too. money well spent!

The installation was fast and efficient. I thought it would take longer but they arrived on time and quickly brought in the new refrigerator and took out the old one. No hassle.

I didn't have it connected as there was no existing water line, but if the knowledge of the men who delivered it is any indication I think they would have done it right. They went over everything about the refrigerator with me, even down to the cleaning of it. Super nice and very knowledgeable men.

Very clean and professional installation. They took my old fridge and installed my new one in half an hour.

Our house wasn’t completely finished when the team from Best Buy expertly delivered and installed. They took care to make sure the beautiful new refrigerator was properly working. Thanks for all your help

Great quick installation. The two gentlemen who came to install were very professional and even gave us time to clean behind the old install before installing the new fridge.

Installers were professional, helpful and friendly. They did an excellent job removing old refrigerator (had to remove doors on fridge) and installing new one.

Love the free delivery and install. They came in, space was available right inside my door. Easy path, no more than a few min. to have it installed. Really, removing some packaging and plugging it in. The workers were so friendly.

The crew from Best Buy was very professional. They arrived on time and were very efficient. Best Buy should be proud to have Daniel and Kyle as employees.

We paid in advance for refrigerator installation. This is not a DIY job in my opinion. The installation needed two people since it is very big. We got a short instruction on the controls. Working good.

The installation team was very professional and efficient. Job well done. Disconnected the water line from the old refrigerator. Connected the water line to the new refrigerator.

I had a new refrigerator delivered to my home. I received a reminder phone call the day before the delivery and the team arrived on time. Everyone was nice and professional. The refrigerator was a tight fit and the crew needed to remove the doors to get it into place. While putting the doors back onto the refrigerator, it was discovered that the 4 bolts that hold the door handles were missing. At that point the crew said there was nothing they could do and they just left for their next delivery. We were left with 2 door handles sitting on our living room sofa. They also left so fast that they never leveled the refrigerator. The next day I was called by the geek squad to rate the installation. I told them about the missing bolts -they had no record. The geek squad tried to follow through - they called me 2 times in the middle of my day at work to get the refrigerator model and serial number. Both of these should have been on the purchase paperwork, but it was not in my pocket at work. 2 phone calls later I was told the bolts were on there way. 4 days later, I got a shipment of 4 set screws - not bolts. I gave up on the geek quad and went down to my local best buy store to talk to the sales man in the appliance section. He looked at his computer and could not find the part. He told me he would call the service center on the east coast the next day when they were open. (they close a 4pm pacific time). I've now had my new refrigerator for 3 week. I still do not have handles on the doors. Lots of nice people, but the job is just not getting finished! I do not know if anything is happening to get this fixed. Maybe I just need to tell them to replace the refrigerator?