Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Please help me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My fridge is giving me some issues and need to call for service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator but came in scratched .... ...
I would recommend this to a friendRated 1 out of 5 stars
Misunderstood Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery went OK, but would not take the old refrigerator.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant even get my freezer to close Awful rude mansplaining service
No, I would not recommend this to a friendRated 1 out of 5 stars
Ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker not working and Best Buy replaced it and new one still ice maker not working
No, I would not recommend this to a friendRated 1 out of 5 stars
Quick job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys delivered the frig, moved old one and hooked up the water, but leaked within a day, just felt like they did as little as possible
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Come home to a flood because of the way they hooked up my refrigerator
No, I would not recommend this to a friendRated 1 out of 5 stars
Was not installed returned do not have a water sup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People in store and delivery people very helpful but people on phone and customer service cant seem to get anything right
No, I would not recommend this to a friendRated 1 out of 5 stars
water line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water line not needed. Should be a refund in place as the fridge does not have a hook up for water. Confusion at sale point.
I would recommend this to a friendRated 1 out of 5 stars
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not install, would not deliver into the house even. We had to do it ourselves.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service Company very unfriendly and provides poor service to customers
No, I would not recommend this to a friendRated 1 out of 5 stars
“Required “
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I “required “ Waterloo was shipped with the order.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not get the fridge installed to the existing water line. They also did not put in all the parts inside correctly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not real
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They refuse to install the new fridge and also refuse to move my old fridge.
No, I would not recommend this to a friendRated 1 out of 5 stars
did not install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Told us they could not come inside and Install, don't know why its an option if they can't do it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Water line to fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to cancel this purchase because Best Buy would not hook up to Fridge due to Covid-19 restrictions.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery person says need a plumber to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery person said he needed a plumber to install dishwasher. Item was returned but I have STILL not received a refund credit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not test
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers hooked it up but they did not turn water on so not sure how they checked for proper function
No, I would not recommend this to a friendRated 1 out of 5 stars
Service Ain’t what it used to be!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damages refrigerator and workers broke item in our house and didn’t tell us.
No, I would not recommend this to a friendRated 1 out of 5 stars
poor service if you get the man I have forget it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t do doo doo they left it in the middle of the kitchen and left
No, I would not recommend this to a friend