Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Paid for the service and they refused to connect i
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for it and they said they didn’t do it and left, even though I paid for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
A joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why they even call this installation is beyond me. I got handed a hose and told to do it myself as the guy could not make it fit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did it myself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers had no tools and if you don’t have a shut off valve exposed behind the refrigerator they will not hook it up
No, I would not recommend this to a friendRated 1 out of 5 stars
poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was never installed the fridge, just left it next to the old one
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took 3 separate attempts to install correctly,. 3rd party delivery and installation was horrible.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Very Poor Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not connect the water source to the fridge. Can not believe they marked the service as complete...
No, I would not recommend this to a friendRated 1 out of 5 stars
installation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whomp whomp... Had to have them come by a couple different times to get it right.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After three deliveries we finally excepted the best of the worst.
I would recommend this to a friendRated 1 out of 5 stars
Didnt install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didnt install this. All they did was take the doors off the fridge to bring inside, reattach the doors and leave.
No, I would not recommend this to a friendRated 1 out of 5 stars
What a joke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They told me they could not install the water line kit and handed me an open bow with missing parts.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fun times
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2year could do this it’s really not a service but watching a college kid do it is priceless
I would recommend this to a friendRated 1 out of 5 stars
Refrigerator water line
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Were not trained effectively. Had to call plumber to connect
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys who dropped off the fridge didn't want to hook it up to the existing water line.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well for some time, deff a smaller fridge, and it will die after a year.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never saw them no clue what these are or where they went
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service after the sale
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered not install completely. I was told to hire a plumber to connect to water line.
No, I would not recommend this to a friendRated 1 out of 5 stars
Really disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever I will think twice in getting my electrics from Best Buy
No, I would not recommend this to a friendRated 1 out of 5 stars
Icemaker was not hooked up when the delivery guys
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Icemaker was not hooked up when the delivery guys left.
I would recommend this to a friendRated 1 out of 5 stars
?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They discounted the water line and left the water line tube told me to figure out how to remove it and find a cap for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
dented product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrbile customer service ffffffffffffffffffffffffffffffffff
No, I would not recommend this to a friend