Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
was not happy at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not told in advance that if my line was copper and I didn't have a shut off valve they wouldn't touch it
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy team are unprofecionals. Couldn't and don't want to install.
No, I would not recommend this to a friendRated 1 out of 5 stars
awful
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guy broke my water line and caused $1000's of dollars in damage-
No, I would not recommend this to a friendRated 1 out of 5 stars
Ice maker connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The connection to the ice maker was easily done with hose that was removed from the old fridge.
I would recommend this to a friendRated 1 out of 5 stars
Installers were inexperienced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had too many problems with installation and adjustments. Installers were not experienced and did a poor job.
No, I would not recommend this to a friendRated 1 out of 5 stars
Rude
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE!!! Extremely rude!!! I would never shop at your store again
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation Not Worth It
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it sloppy install. Not as professional looking as I expected
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not hook up the water
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not hook up water because prior connections were not purchased from Best Buy
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor provider service by the company to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful the company was limited on this installation provided
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t buy the installation since there is no water supply in the area refrigerator was installed
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's no a good grand, had to exchange the first one but the 2nd one they replace had a same problem again
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took 5 delivery attempts for no other reason than incompetence
No, I would not recommend this to a friendRated 1 out of 5 stars
Forced me to buy the hose water line
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only to be unable to connect the water line with hose they forced me to buy.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
did not do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold the wrong connection and the delivery guys did not have the any replacements connections
No, I would not recommend this to a friendRated 1 out of 5 stars
obnnoxious
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.installers were rude and un-professional, you'd do better to have them leave the box at your door
No, I would not recommend this to a friendRated 1 out of 5 stars
Water line hook up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rep lost the piece to the water line hook up, so I had to go to the store to get one and hook it up myself
No, I would not recommend this to a friendRated 1 out of 5 stars
Knana
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were terrible Scratched floor and side of refrigerator
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Absolutely rude full of excuses and incompetence w
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely rude full of excuses and incompetence work
No, I would not recommend this to a friendRated 1 out of 5 stars
Samsung refrigerator water filter installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your technician could NOT install the Samsung water filter either.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lazy workers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible had to pay somebody else to install lazy workers
No, I would not recommend this to a friend