Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Damaged my wall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wall was damaged by the delivery guys and nothing has been done about it, big surprise
No, I would not recommend this to a friendRated 1 out of 5 stars
Very much disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys didn’t install and dropped the refrigerator in box. Were rude.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Neveragain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed because they refused to carry up steps
No, I would not recommend this to a friendRated 1 out of 5 stars
Technician refused to hook up
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Technician said will come back later to hook up but never returned
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They told me I needed to buy a kit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told to buy an install kit or they wouldn't honor the free install. Not so free after all.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service for the water line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not installl mgr said he wd send someone to review. Sent another young truck driver
No, I would not recommend this to a friendRated 1 out of 5 stars
Appliance Installation experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very bad experience. I don’t recommend it. …
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't purchase the delivery guys said can't hook u
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idiots delivery drivers won't hook water line up they said not their job.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing regarding product. Service only
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rating is based on service. Refrigerator ordered 11/9/18 and delivered on 12/14/18.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ice maker not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer doesn’t make ice still waiting on a replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service by the delivery copmany
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hunt transportation was the worst. I would not buy From BBY again
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
don't have the right parts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.reschedule and same problem. Don't have the right part to install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to connect with us on this. I'm sorry to hear the appointments haven't gone well and the teams haven't come prepared. We'd like to hear more about this and what happened so we can see how to assist. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Refrigerator installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First refrigerator was damage. No water install was mae
I would recommend this to a friendRated 1 out of 5 stars
The installation option was not provided
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprised to see that installation option was not provided!
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not hook up my water line, said they weren’t allowed
No, I would not recommend this to a friendRated 1 out of 5 stars
No good tools to do the job
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were not able to install the water line to the ice maker
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there, Raffi. Thank you for reaching out about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
SMH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech did not install correctly, ice maker is not working at all. They are returning to fix it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Damage door to garage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service was not explained in advance. Left a damaged door.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Wade. Thank you for taking time out of your day to connect with us about this. I'm sorry to hear about this poor experience and the inability to get adequate assistance. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Returned
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hook Up of refrigerator. Retuned as no home set up due to virus.
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not install water connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water source was from a saddle connector. I had to connect myself. Very disappointed
No, I would not recommend this to a friend