Customer Ratings & Reviews

The fridge wasn't made level and it is wobbly. The door hinges were put on the more inconvenient side without asking me for a preference. Water was trailed throughout the house. I now have plumbers over to spend 200 dollars fixing something that resulted from Best Buy's "policies."

Our delivery/install crew arrived with no intent of completing the committed tasks. Waste of time for them and us. in the Denver area, BestBuy contracts delivery out to a 3rd party, who in turn sub-contracts to independent truckers. Because these drivers are under-paid by the contractor, the slightest "hurdle" will cause them to cancel the delivery. We refused to play the game and cancelled the refrigerator purchase. BestBuy lost a sale due to a delivery system that is set up to fail.

2 guys delivered and installed my appliances one was okay the other was horrible. He could not effectively help get the appliances in the house. They dented the new fridge and damaged the one they removed. They dropped off a dishwasher but failed to leave the handle. It was a horrible experience. I will never purchase anything that has to be delivered from BestBuy again

constant gurgle sound—pathetic LG can’t make something that doesn’t gurgle???

Leaking having to get repaired brand new no ice make either

crew arrived tired. Left plastic wrappers on items that needed to be later taken apart to remove the wrappers

The guys who delivered our refrigerator did not have the right connection to hook up water and ice maker. Said we would have to do it. Lucky my husband could.

Best Buy's 3rd-party delivery service, legally acting as Best Buy's agent, informed me upon arrival that my existing water-shutoff valve was not "directly behind" the existing refrigerator, and therefore he refused to remove it. I have once again reviewed all the materials concerning this purchase and found that no document, email, product description, or other communication from Best Buy mentions this detail. By the way, the water-shutoff valve is so easily accessible that the delivery person acknowledged that he *could* turn it off, but it's against the policy of his company for him to do so.

Guys were to lazy to adjust doors to level he told my wife that they would level out out when you put food in it i was not there

wasn't installed due to needing longer than 6' water line that came, no option for longer at time of delivery. very disappointed.

I have been struggling to get an appointment confirmed after being rescheduled without reason, even spoke to a supervisor who said “I’ll call you back” and never called. To top it all off, their scheduling people are very rude even when you ask simple questions. We are now on week 3 and still struggling, I will probably have to cancel my order. It’s amazing how they are losing business at the easy things to do, which is, taking care of customers. I will definitely stop buying anymore at Best Buy, it’s not what it was in the past.

I would give my overall service a zero, however then you would not get this review. I have yet to receive my refund, I am continuing to get parts sent to me that I do not need, and I keep getting calls people are coming to install when I do not need anything installed.

The freezer works great the delivery which I wasn’t there for it was delivered and since no water was necessary they delivered didn’t unpack the unit and I had to put the doors on. I did get a credit for returning the water parts very disappointed had to put the door handles on.

I waited from 7am until 5:30pm without seeing or hearing from Best Buy. It was supposed to be a return/exchange for a freezer. When I finally called Best Buy to get an update, I was told that they had to postpone the exchange because the new freezer had not come yet. The person with whom I was talking told me she was very sorry that no one had thought to call me with that information.

The delivery crew that arrived damaged our brand new refrigerator - one of the glass panels cannot be mounted due to the damage. The side of the fridge is also dented. While taking the old refrigerator out to our garage they also damaged that as well. All because they didn't want to take the time to remove the doors prior to entering the house. So two different refrigerators damaged in one visit.

0/10. Missed appts, late, damaged goods, wasted multiple of my days off, spent hours getting fixed. Offered me $100 to make it better (what a Joke). What a trash service/experience. This is the reason big box stores are being shut down. No training, bad service, no care about the customer.

Refrigerator Installation (connected & ready to use when we’re done). = no. Packing for shelving and bins was not removed.

I ordered a washer and dryer and refrigerator from Best Buy, and had it delivered and installed. The refrigerator was not hooked up. I was told that I would have to gets a plumber. The plumber saiid that the water source was there, but nothing was reaching the filter. I tried to call Best Buy but was put on hold, never to be called back. I am a disabled veteran and cannot get around that well. It is frustrating to buy something and it not functional. I want to register my complaint today

The people charged with delivery and setup, did the former,left without doing the latter. I was left with installing the handles, removing all the tape inside the unit and found a part that I'm unsure where it goes. After they left I found one of the door shelves on the floor near the back door where it had apparently dropped from the unit. Also a Pepsi 12 Pack that was placed near the door to keep cool left with the delivery people.

I was not happy with the instal guys The guys were rude when they came in right away they wanted to pull my old refrigerator and leave it in my small kitchen and then we had to call a supervisor and on the advertisement said they would haul away or they would move it and put it in the garage they did not they put it outside of the yard I had to put it in the garage myself after speaking to the supervisor .