Customer Ratings & Reviews

We paid Best Buy to install a new refrigerator. A week later we discovered a slow leak, with water everywhere by that time. They did return to fix the leak, but scratched my kitchen floor in the process by sliding the refrigerator sideways rather than lifting it the way the original install team did.

Geek Squad dropped drain cap down my drain while installing, I am not able to use appliance until they fix it. It has been over a week and despite calling multiple times they have not sent anyone out to fix. I will not be buying again from Best Buy. Buy elsewhere from someone who has good customer service and a competent team.

Getting screwed and lied to buy best buy, sold us a refrigerator that isnt made anymore , iam #ucking tired of explaining this #hit, with no answers, being made false promises and expected to settle for something we didnt #ucking buy , because they sold us something in November they dont have ,and we still dont have , so its time to get a lawyer and the news and anyone else i can come up with i can get involved

They didn't hook this up to my water line. I did it myself. They were not even sure how to level it so I pd a local guy to level it up and hood the water up.

One star only because of delivery and condition…I am not yet living in the home, appliance has not been used. Viewed it today, all of the blue tape all over every shelf and drawer as well as styrofoam. I feel these items should have been removed by the delivery people. Additionally, there is a sticky substance in the freezer (some type of food I presume). This is outrageous! I paid for a new appliance, not a used one!

I was charged to bring the refrigerator into my home and place it in the spot requested. The salesperson never told me that there was a charge for bring the appliance inside my home. Were they just going to leave it on the porch if I did not pay the $24.99?

Refrigerator was received with several damaged areas & supposedly the new one will be delivered May 26, 2022!

The team that delivered did not do the proper installation and removal. They brought it in with the tenants there and failed to take away the old refrigerator even though I paid for that option! VERY UNPROFESSIONAL AND THEY NEVER CORRECTED THEIR MISTAKE!

Came and pulled existing refrigerator (this was an exchange/replacement because no ice from purchased Samsung fridge) halfway out and left the job. They stated that they do nothing but drop it off and the fit was a bit tight against wall. Seriously, these guys were awful and had NO PROPER equipment to do a job. No straps to even move the 300lb refrigerator. They wanted to leave the job before they came in and tracked mud everywhere. No help from CS and I’ll never shop here again! Run!

Cannot keep to a schedule! Third time lucky does NOT apply here. But we are captive and must try again and probably again. Do they care that you are disabled and have not had a refrigerator for a month - apparently not! Will never buy another thing from Bestbuy! Their delivery ‘service’ is letting them down and they should sort it out!

Door dragged and creaked.ffffffffffffffffffffffffffffffffffffffffffffff

Worst experience I have ever had. They brought 3 different Refrigerators to my home and NOT ONE of them WORKED. This was over a 3 week time frame. It took 4 to 5 days every time they switched it out. We lived out of a igloo for 3 weeks. Unbelievable.

The service used by Best Buy is the WORST. The service are bunch of incompetent and unprofessional workers. I did NOT recommend to buy or use their sevice. Because of their service idiocy, it costed more more time and money for doing installation on my new refrigerator.

They just placed it in my garage in the requested location. I asked them about reversing the door on the fridge and they just pointed me to the manual. My understanding is that they are to reverse the door if asked. The door handle for the fridge portion was also missing. I'm not sure if they left it in the truck when unpacking.... The box they left inside the fridge was only for the freezer door.

Delivery took countless hours of phone time, 4 tries and 3 extra weeks because even when one finally connects with a customer service person Best Buy can’t provide useful contact with their delivery contractors at any level. Really a huge pain - and living without a fridge when one is used to having one is unpleasant.

Installers left all cardboard and wrap inside the refrigerator. All they did was connect the handles and water and left all other packaging and wrap inside and outside of the refrigerator. To this day I am still finding pieces of plastic wrap. In a hurry and told me I would have to finish unpacking it.

All that was done was the fridge was dropped off, they did not install despite it being selected as an option at order. Had to call to inform company but my husband figured it out before the guys were able to return.

Very disappointed with delivery and customer service. Things happen unfortunately but they had no alternative back up plan but to cancel for not 1 day but for several days.

Did not connect water line said they where not able left previous water line leaking in bucket took me 2 hrs after getting home because kit did not have ferro for line which they did not want to deal with very unprofessional also tracked mud in kitchen

Ther installers scratched my frig all over and put the handles on upside down. Zero pride was put fourth with this installation! I returned it and the return process was a big hassle too. I call into tech support 3 times to get assistance with partial refund. Not happy with this experience at all!!