Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
NeedFreezerHandleHardware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Instsllation Was Not Completed. Freezer Door Handle Was Not Installed Hardware to Attach It Was Missing . The Plasiic Package Was Opened. Reported This More Than Once.
I would recommend this to a friendRated 1 out of 5 stars
Refrigerator Installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers had not installed this ice maker before and didn’t want to do it so my husband ended up doing it. The refrigerator was not ready to go when they finished!
I would recommend this to a friendRated 1 out of 5 stars
Damaged During Delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damaged during delivery, and Best Buy is not cooperating to deal with the situation fairly.
I would recommend this to a friendRated 1 out of 5 stars
Better customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for delivery and installation but they only deliver and left with the fridge still in the box.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service, gets cancelled or messed up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. Our installation has been messed and/or canceled without any notice several times, I have now lost count. Nobody calls, nobody gives us any information.
No, I would not recommend this to a friendRated 1 out of 5 stars
The worst purchases and stores ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke only 17 days after the purchase and the store washed his hands… the worst service after the purchases
No, I would not recommend this to a friendRated 1 out of 5 stars
Won't install if it's "too hard" for driver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If your waterline shut off is under your sink (vs directly behind the fridge) they will not install. Even if you pre-paid for installation. Even if you bought the waterline you were required to buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
No install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never did install of items, claimed I needed a part and wanted me to give them cash for the parts in the truck. I did offer a check but they would not accept it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t leave the hose and Best Buy won’t give us refund
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service took three months to get a replacement for the fridge.
I would recommend this to a friendRated 1 out of 5 stars
Bent refrigerator legs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people bent one of the legs on our new refrigerator. It was a miracle that our floor wasn’t damaged as well. Very careless.
I would recommend this to a friendRated 1 out of 5 stars
Not satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No install performed came out twice and would not install the ice maker
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy team had no clue on who is trying to install and when. They missed the installation for a month and didn’t finish the job.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery crew refused to connect fridge to water
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery crew refused to connect fridge to existing water line.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not professional at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very lazy people. ………………………………………………………………………..
No, I would not recommend this to a friendRated 1 out of 5 stars
No Show 3 Times
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this 0 I would. I have made three appointments only to be stood up each time and a technician never show up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow leak in water line connection, caused wood floor damage
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't receive this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't receive this this is not mine...who has it?
No, I would not recommend this to a friendRated 1 out of 5 stars
No respond from company to take cRe of the damage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not installed right caused water leak and caused damaged to the basement
I would recommend this to a friendRated 1 out of 5 stars
TERRIBLE delivery and haul away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haul away paid for but refused, internal tape and packaging not removed.
No, I would not recommend this to a friend