Customer Ratings & Reviews

Quick and efficient replacement under warranty. The on-site repair and delivery teams were great.

They two men were very polute and definitely knew what theyvwere doung during oyr installation. They made sure our refrigerator was properly installed and set to our specifications

they dudcteir job well. delivery is the only taskmthat has gone well.

This was my second experience with Jordan, and he was excellent again! He is very courteous and professional and exhibits extraordinary customer service skills in the way he speaks, tone of voice, patience, and friendliness. He also performed his tasks efficiently and effectively, completing his work accurately and quickly. He had his partner with him this time, but I can’t remember his name and Jordan did most of the work this time. The partner was friendly, courteous and professional as well. I highly recommend both of them.

The delivery and installation team were professional. I was told they were not Best Buy employees. They transported the freezer/ fridge to my basement. They plugged it in and told me to read the manual. The manual said it had to be upright for 2 hours before plugging in as the compressor fluids had to settle. I am hoping no issues arise. The guys connected the handle and installed the shelves.and removed my old unit. They were careful of my property.

Delivery was efficient and they did a great job putting our fridge in a tight spot without damaging the walls. Only small bummer was I had my own ice maker hose but I was required to install that myself due to liability. Still, overall happy

Installation team was great! Careful with my merchandise and made sure it was working well before they left.

The installers came on a stormy day but installed our new refrigerator with in an amazingly short time with no fuss. Everything went just as planned.

The delivery team arrived as scheduled, after providing a pre-call to let us know they were close. They quickly unpacked our new appliances and placed them in our kitchen. I was a little upset that they would not assist my girlfriend with removing the existing range, as I was not home for the delivery. Since these appliances needed to be used, I was not inclined to remove them prior to delivery. Luckily, I was able to move the fridge since it was still usable in a relocated position...not the same for a stove/range. It would have been nice to be told that existing appliances would need to be moved prior to their arrival.

The techs installed the. Refrigerator and were able to maneuver it in the space.

Bought the fridge for Daughter's new home. Product was delivered ahead of schedule & installation was Spot On! I'm told delivery guys were friendly and courteous. Thanks Best Buy

Best Buy sent a crew of 2 really professional guys who delivered, unpackaged, and installed my refrigerator. They even carried the whole thing up a set of stairs (I didn't have to lift a finger). It's been over 2 months, not a problem since

The Geek squad guys were the best. They removed the old refrigerator, delivered and installed the new refrigerator and were as neat as could be. The refrigerator starting making a noise after they left, they came back right away, made an adjustment and everything is great.

Very quick and professional installation. as previous purchase, Best Buy is always to have a perfect representatives to do the installation.

The 2 guys that installed our refrigerator were so professional and kind. Showed us all the functions after install. Told us to call them if there were any concerns. They also had to remove the doors to get fridge in the house but did that with ease. They knew what they were doing.

My husband had everything ready for the delivery of our new refrigerator. the old one was cleaned out and the space around it was cleared for the removal and delivery. The new refrigerator put in place very carefully. Great job. we gave the $30 install kit back to the delivery men because the connection was too short and we used our existing kit.

The team did a good job, except that I only got a 10 minute "on the way" call. It would have been nice to get at least 30 minutes. I needed more time to unload my old fridge after the crew arrived. I really dislike Best Buy's installation/delivery time window choices of 7am-1pm or 12pm-6pm. These are too wide. I don't want to have to be ready at 7am, and I don't want to have to risk pushing it out to 6pm. Hence both windows are inconvenient. Best Buy needs to have perhaps three 4-hour windows instead of two 6-hour windows.

The installers were experienced and easy moved the refrigerator in location. Carlos did a great job.

Amazing installation. These men were fantastic! Arrived 10 min. ahead of their earliest scheduled arrival , quick professionally done.COULD NOT HAVE BEEN ANY BETTER!

INSTALL TEAM WAS AMAZING, AND EXTREMELY HELPFUL. THEY GAVE ME A FULL RUNDOWN ON THE REFRIDGERATOR!