Customer Ratings & Reviews

The technicians that installed my new fridge were clean courteous and efficient. The arrived earlier then the scheduled time. I reccemmond GEEK squad to anyone.

Ice maker failed on first unit. Best Buy made good on replacement within two days. Would buy from them again.

delivery and installation went smoother than I could have imagined-- not very happy with the fit of the drawers-- and wished I'd been given a bit more explanation on filter changes -- so far the frig is doing its job

The installers were great. Even though it is not a large fridge there were challenges in getting it into the house, but they figured it out and the installation was perfect.

the service was excellent, will definitely purchase the service again. The item was delivered inside my house, installled and tested before they left.

the installation went very well and the removal of my old refrigerator was easy as pie

I am very disappointed in the installation of my refrigerator. The delivery guys forgot to install the metal plate that goes under the doors at the bottom of the refrigerator. Also, the two doors of the refrigerator don't match up so one is higher than the other and it looks funny. I've tried to schedule them to put the plate on and adjust the doors, but after waiting a long time on the phone I just get the run around with the schedulers saying that it's been too long for anyone to do it. It's been a month since the refrigerator was installed. I purchased it in November 2021, but our kitchen was under construction so couldn't get a new refrigerator installed until January 2022. I was assured it would be no problem to have the refrigerator delivered immediately and installed at a later date. After all, the store was selling out of appliances because there was a "supply chain issue, and I needed to act fast!" I thought Best Buy/Pacific Sales guaranteed the installation if you're a "Total Tech" member (which cost me $200!).

The installers were great. They moved my old fridge to the garage. It is a subzero so it is very heavy. They hooked up the water. They didn’t damage anything. They did the job in a timely manner.

Love my refrigerator, lots of space. And did not take long to install

Wow! I'm so thankful for the refrigerator install. They had to bring this up a flight of stairs and install it and it was truly a blessing. I'll consider Best Buy as my first choice from now on.

Great service by delivery team. Good communication prior to delivery, arrived on time, and efficiently installed appliance. Good cleanup following work.

a lot of tape had to be removed by the home owner, had to level the product and adjust doors, figured the crew would take care of that.

Installers were on time, efficient, friendly and professional.

We purchased a kit to connect our fridge to water line, and it was installed for us at the time of delivery of our new fridge. It was a simple connection, and for over 30 days, and there have been zero issues. Everything appears to be working properly, I don't expect there to be any problems.

WE paid to have our Whirlpool - 26.8 Cu. Ft. French Door Refrigerator - Stainless steel installed and the old refrigerator moved to our garage. The men were very helpful and did a wonderful job.

The refrigerator works great but bad delivery. They damage my wall and refrigerator side pockets. I have to order again from Best Buy. I would recommend the refrigerator to my friend

was not leveled but we solved that small problem. love thiis freezer so much easier to find every thing.

The freezer is quiet. It's a great size for garage. The delivery team and customer service are both wonderful.

Done very fast, speedy, smooth and professional according to the estimated delivery time

The installation team was quick, courteous, and professional. I had to do a little work afterward to level it.