Customer Ratings & Reviews

Installation staff was very professional. They installed the waterline correct the first time. I was worried as I have had bad experiences with other companies but Best Buy's team seemed like they were well trained and knew what they were doing.

Always use this service. It pays to get it. Great service.

The guys who delivered the refrigerator were great. They worked great as a team. I was impressed with their knowledge. They detected a problem with the hose connecting to the fridge immediately so that water did not pour all over the place. The plastic hose had a hole in it and they could hear the water behind the range after just having it on for a second. So glad they caught it. They moved the existing fridge down to the basement without a problem.

The 2 gentlemen who came to install our fridge worked hard, were friendly, and efficient.

Installed quickly. The installers were knowledgeable and showed me how to use the freezer/frig. Had masks on and were careful not to bump into anything.

The installers were professional and did a great job.

The guys were professional and attentive. They went far and beyond

Works like a charm. Easy installation. No need for special tools.

The install team was great, arrived during the time frame. Hooked everything up. Cleaned up after themselves. Super friendly and informative.

I thought i already reviewed this but anyway. The frige is awesome and pretty and thsts all that matters.

Terrible. If I could give it negative stars I would. What a horrible experience we first get the refrigerator ordered in store with the rep on the floor because he was adamant on helping us so he orders online for us. Come delivery day the delivery driver tells me that they did not put on the order for installing the refrigerator in my house and when I mean, installing it means to take off the door in order to bring the refrigerator in the house so they said they didn’t have time for me and told me that he was going to leave the refrigerator on my porch told him no take it back with him so I call customer service told them my experience what had happened and how I needed to schedule another delivery. The guy apologize on the phone said that he scheduled the next service that was available so I said OK thanks still aggravated got patient and awaited then my emails were telling me something totally different. Come to find out they put the refrigerator as delivered, but not delivered and only scheduled me somebody to install a refrigerator that is obviously not at my house Which was the customer service‘s fault. Me being upset went back to Best Buy. Spoke to the manager there he had to fix everything schedule our installment at a later date, which is an inconvenience so we wait we wait and come our delivery day again we still did not get our refrigerator or a call back from anybody And it’s 7:00 PM the end of business day can’t speak to anybody. This is a terrible company I will never buy anything else from this company because they are all not on the same page when it comes to communication this is terrible. I spend $1300 on some thing that I haven’t had in three weeks. How stupid is this? Seems to me that nobody wants to help and all I want is my refrigerator. How hard can this be?

Love the features. Impressed by how much more storage than the prior refrigerator of the same exterior dimensions

Set up and delivery was great but there was no explanation of how the controls work and I still am not sure if I have the correct settings for the refrigerator and freezer. I am just guessing as to the correct settings. The manual that came with the frig is no help either since there is no information on the settings as to the value of each setting.

It was great, arrived early the installment was fast and efficient

Install went great/smooth. The install team was very professional.

Not really worth it. You can slide the fridge in yourself and connect the water line. Use this service if you are not confident in your own skills or are looking for maximum convenience.

Very friendly, made did their job perfectly and made sure to show me different settings available.

The installers did a great job! They were very knowledgeable and took great care in the installation. They did a great job teaching us about the fridge.

The guys were very quick and efficient. They explained what they were doing and were nice. The system of having the window of when they would show up was too long and needs to be addressed

The installation was an easy one. They delivered, Unboxed it, plugged it in and checked for accuracy. I did not have water going to the refrigerator/freezer so that was not installed.