Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27392 reviews
(27,392 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
My refrigerator installation
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quick and neat installation. These guys are experts. They also removed the trash.Over all a cool experience
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
job well done.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 men who installed the fridge did a great job and were very helpful and professional.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Very Helpful and extra mile type of people
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Guys were great very helpful and went the extra mile to make sure my appliance was installed correctly.
I would recommend this to a friend - Pros mentioned:Installation speed
Rated 5 out of 5 stars
Excellent service and professional behavior
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys installed the refrigerator and connected the water supply line in minutes. Explained few initial critical points and were very professional.
I would recommend this to a friend Rated 5 out of 5 stars
Fast and Friendly Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery folks did a great job. The refrigerator was unpacked and installed within 15 minutes.
I would recommend this to a friend- Pros mentioned:Installation speed
Rated 5 out of 5 stars
Professional Installation Crew!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great crew! Installed quickly! Very professional!!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
No leaks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was made by Best Buy employees with no leaks
I would recommend this to a friend - Pros mentioned:Installation speed
Rated 5 out of 5 stars
2nd Fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick installation and courteous crew! This was the 2nd time around and this crew was knowledgeable
I would recommend this to a friend Rated 3 out of 5 stars
"The Team" didn't get the note about haul-away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."The Team" sent to us by Best Buy was not the normal "Geek Squad" team -- they were independent contractors. They didn't "get the note" that they were supposed to haul away the old refrigerator and they were visibly, extremely annoyed about having to do that. We were told by the Best Buy guy that they would take "cash or check" for $30 to haul away the old one, but they insisted on cash (or Venmo, which I'm not signed up for). Luckily we were able to scrape together $30 in small bills from around the house. Pretty embarrassing. When we told the Best Buy guy about it, he was nice enough to credit my account for the $30. As far as the actual delivery went, that was fine, but "The Team" was very cranky the whole time. They seemed happier when I told them they didn't have to hook up the water line because we never use the ice maker.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 4 out of 5 stars
Basic connection
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say basic connection for my appliance and worked well.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Second refrigerator was delivered without incident
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality and value of the item is good. The product works well.
I would recommend this to a friend - Cons mentioned:Leveling
Rated 3 out of 5 stars
Could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was successful. However, installation team was clearly more concerned about finishing the task and moving on than making sure the job was done well and the customer was aware of all features. Fridge was not level after installation.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Installation of refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was installed and works properly. The employees were very knowledgeable and helpful. I highly recommend.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great Service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent installers. They made sure I was happy before they left and did a great job installing.
I would recommend this to a friend - Pros mentioned:Installation speed
Rated 5 out of 5 stars
Great Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation people were professional and quick. We had the fridge installed in less than 30 minutes. Great Job.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Cool stuff
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly with no mechanical issues. Would recommend this for everyone
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
very pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.installers did an excellent job connecting our Samsung refrigerator to the existing house water supply. Very courteous and careful with their work.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
great job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.everything was done correctly and the installers were wonderful. i love the refrigerator
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great delivery and installation!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy delivery team did great! So happy with the delivery and installation of my new fridge!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
new refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a great job installing and taking out our old refrig., without any nicks on our wood
I would recommend this to a friend