Customer Ratings & Reviews

Installers were rude to my elderly mother in law who was nice enough to be present for install. The contractor called once, left no voicemail and never returned my 2 calls with voicemails asking to update/ coordinate delivery. Fridge was scratched when installed and A TOTAL FREAKING NIGHTMARE “working” with customer service.

All the food in the freezer melted after 2days and smells like gas. It was noisy like fan but it stopped working in 2days

The installation left a damaged door jamb. The installers promised to compensate us, but have not done that. I've attached a photo with the damage circled. A chunk of the jamb and a scratch across the whole thing. The water hookup is okay and the ice maker it working.

Installers were efficient, and I gave both a tip. They rewarded me by leaving disgusting trash from their truck cab on my driveway right before they drove away. The store manager should follow up on this. Really nasty way to treat a long time loyal customer.

The hook up service is outsourced first of all. These guys are clueless. Did not attach line to refrigerator clamp that is attached to relieve stress on line to refrigerator. Looked good then they pushed refrigerator back and broke the line attachement. We did not notice this till I went downstairs more then a day later. Guess what, ceiling on the lower floor was leaking from the refrigerator not being hooked up correctly. Today is July 14 and still nothing has been taken care of. I cut the ceiling down and that's how it looks almost 3 weeks later. Horrible job and no one cares!

Connected to existing water line, had a leak at their connection & they gave up. If they would’ve had correct connector for titanium (Best Buy type) to tube line this wouldn’t have happened. Left their tubing connected, Turned off my cold water line & said to call a plumber. Left refrigerator pulled out (as you see in pic). This is unsatisfactory workmanship. Best Buy Coming back to pickup the water connection line kit & I have to hire a plumber to connect

Installers scratched up my newly remodeled kitchen hardwood floor. Installers would not put cardboard down when they moved it from the wall as I recommended. Botched the water line installation. Water everywhere damaged the floor more. Had to file a claim for damages.

Leaked all over our floor having to come back out and installer doesn’t know what to do bc of poor communication

They installed handles on top of plastic protective sheet. No install of interior parts. No water line test. In and out. No paperwork. I have spent hours already trying to remove the plastic cleanly. This is not what we expected. Some parts also appear corroded, some panels seem distorted, and several shelves appear to be bent.

I ordered the GE cafe and it died within a week. They replaced it with one that had the handle was misaligned. They came out to replace it and the replacement was damaged. I got my 5th delivered and the ice came out blue/gray and there was mold in the connection tubing, Im not sure if it was Best Buy’s poor quality or ge but this was a horrible experience.

I'm not going to waste my time further by explaining, while installing the item got damage, property damage, and personal injury. When talked to Mirza (sales manager) about it. He didn't help and threatened to stop servicing me if I seek reimbursement. (Not to mention the 2 hours at store wasted)

Absolutely terrible service. After four attempts, the fridge still hasn't been installed properly and the installer damaged my wall in the process. When I filed a damage claim, they falsely stated that it was pre-existing damage.

Two years later and the refrigerator is broken. Ice build up and destroyed food in fridge. Had the service come out 6 months ago but was only "leaking" at that time.

The installers did a horrible job removing the protective plastic. They deformed the inner seal by savagesly removing the plastic. Since they were in a hurry and didn't carefully remove it. There is a lot of little pieces left in the seems. I can not get a grip on it to remove it since the pieces are so little. Professional installation does not include leveling.

On the freezer door, there is a sticky substance that makes opening hard, also starting to pull the insulation off the freezer door.

Delivery service was polite, however damage was done to hallway and front door in removing original refrigerator.

Damaged my wall, floor and fridge, took me almost a month of me calling and online chatting before i finally got a call back even tho i was promised each time it would be within 48hrs and when i finally got a call it was a 3rd party company. Never again, the damages were insignificant in comparison to how horrible best buy handled(?) the situation.

I thought everything was fine until the next morning when I discovered the leak in my basement. Best Buy told me they could come in TWO days. I got them to agree to reimburse me for a private plumber, who figured out that they never tightened the cap on the water line. Three weeks later, I’m still fighting with them to get the insurance adjuster to show up. If you have them do an installation, stay close, pay attention, and ask questions.

You did not come when you had an appointment on Feb 11 Your site seems to indicate that you are not connecting the water The new refrigerator is waiting in our garage to be put in the kitchen and the water connected Then the old refrigerator needs to be hauled away

This purchase was the biggest mistake of my life. I was treated very badly and my house was damaged From delivery attempts. I was stressed to the point of almost having to get medical help. I finally canceled the item and went to another retailer who had no problem delivering the item. I will never purchase from Best Buy again.