Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27351 reviews
(27,351 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
bad install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the water line leaked all over the floor had to hire a plumber at 8pm on a Saturday
No, I would not recommend this to a friendRated 1 out of 5 stars
Instillation worker scratched front of unit twice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys carried the refrigerator in and got it in place just fine. The guy scratched both fridge doors when he installed the handles. Really frustrating.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stressed and in hurry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers always doing things quick, this made them damage my entrance. They don’t measure if things are going to fit, they only approach and start pushing and hitting things
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bad job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not done properly causing water damage to my apartment floor and leaking in the apartment downstairs. Had to pay roughly $5000 in repairs
No, I would not recommend this to a friendRated 1 out of 5 stars
No good!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never installed our refrigerator, we did! And we fix the damage waterline,because it was licking!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Damages
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer has big hole in the inside, shelf had fell into door and gauged a large hole. I want freezer replaced please.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cafe Refrigerator with manufacturing defects
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product needs to be replaced, it’s been a month with no results
No, I would not recommend this to a friendRated 1 out of 5 stars
Really bad service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you I can add a zero star, I will be do that. They missing the water line and cannot installed and still charge me
No, I would not recommend this to a friendRated 1 out of 5 stars
Damage when installing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dented my wall and scratched my baseboard. I called to report and did not get a call back to have repaired
No, I would not recommend this to a friendRated 1 out of 5 stars
Liking refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not it’s not done ….. is liking the dispenser of water is liking so it’s not done
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful! Still has not gotten it right! I had to return 3 times now. Not a fan of the install crew.
No, I would not recommend this to a friendRated 1 out of 5 stars
Missing shelf in door.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missing a whole shelf in the door. Unknown if thats all its missing yet.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not installed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one installed my device. They said they couldn't and left with out rescheduling.
No, I would not recommend this to a friendRated 1 out of 5 stars
Missing panel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still havnt gotten my panels and think i deserve a discount
I would recommend this to a friendRated 1 out of 5 stars
Fridge Install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.installation crew left grease and oil on newly installed carpet.
No, I would not recommend this to a friendRated 1 out of 5 stars
No installation was done, just dropped & left
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No installation was done, just dropped in my garage and left.
No, I would not recommend this to a friendRated 1 out of 5 stars
Customer service is terrible and undependable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really a 0. Terrible experience from the beginning and continuing!
No, I would not recommend this to a friendRated 1 out of 5 stars
Plastic removal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not remove plastic covering off of Appliances did not clean up
No, I would not recommend this to a friendRated 5 out of 5 stars
Smooth, Professional, and Hassle-Free
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great experience with the refrigerator installation service. The team arrived on time, were very professional, and handled everything with care. They carefully moved the unit into place, made sure it was properly leveled, and completed all the connections efficiently. They also took the time to check that everything was working correctly before leaving and explained a few basic setup and maintenance tips, which I really appreciated. The whole process was smooth, quick, and hassle-free. Overall, excellent service—reliable, courteous, and detail-oriented. I would definitely recommend them to anyone needing appliance installation.
I would recommend this to a friendRated 5 out of 5 stars
Superior Service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our delivery/install team, Joel and Britt, were pleasant, professional, knowledgeable, and respectful. They calmly made every effort to make delivery and installation a stress-free experience for us. They made contact several times before delivery, and maintained good communication during their time in my home. They were cooperative, and fully answered all questions. Joel and Britt were genuine in their desire to make our experience one of high quality. They were successful! We are truly grateful, and confident in rating them excellent. Thank you, gentlemen, for superior service!
I would recommend this to a friend