Customer Ratings & Reviews

The installation crew gave me about a 40 minute heads up on their delivery time which gave me plenty of time to get the freezer and the few items left in the refrigerator cleared out before their arrival. It was obvious these fellows had done this a time or three hundred because they went straight to work removing the front door and preparing the old fridge to be removed. They were very cautious navigating the old unit out and the new unit in taking great care to not make contact with the wall and counters especially in the one tight spot that had to traverse. They removed the old water line and installed the new one then checked for leaks after restoring the water supply. They attached the handles and slid it into place and we were set to go with our new fridge.

The installation professionals were early, efficient, and very professional. They had a can do attitude and didn’t hesitate to talk through how to get the new refrigerator in my older house as safely as possible. I so appreciated their knowledge and excellent work ethic.

The refrigerator works great. The delivery on the other hand was a nightmare. They sent me an open box unit when I purchased a new one. According to the driver, the warehouse was aware that I purchased a new unit, but they told him to deliver it anyway. Unbelievable, I obviously sent the open box unit back. I called BestBuy customer service and set up another delivery for the next day, I had to take a half day off from work to receive delivery. When they got to my place, there was no refrigerator. The driver said he had a service call order for a refrigerator that was delivered a day earlier. After 1 week of back and forth, I finally got it straightened out. Make sure to tighten water filter for it to work properly. The BestBuy employee who installed the unit did not screw the filter in fully, resultingly, there was a chlorinated flavor/odor to the water. I discovered the problem and corrected it myself.

The installation team did an excellent job. They arrived on time, handled everything quickly, and made sure the refrigerator was set up perfectly and ready to use. No mess, no issues, and the unit was leveled and running smoothly before they left. Very professional service and a great experience overall.

My Insignia Freezer/Refrigerator is working perfectly. The installers set it up and all has been great! Lots of room and just the right size for my needs.

We really like the way our new Fridedaire refrigerator looks and the little bit of extra room has really made a difference. We usually reach inside to retrieve ice cubes at night because the door mechanism is so loud, but to reach over the top of the ice makeer/storage in the freezer is VERY HIGH...also the there is no spring on the fridge door, so when you open it, you better catch it or it will swing all the way back and crash into whatever is there...in our case it is the pantry door....ouch! We are panning on purchasing a door stopper to install on the wall to stop it from doing that. The frigerator keeps our food just cold enough and other than the ice recepticle, the freezer portion holds a lot of food and had a lot of ways to separate it. Overall our new fridgerator is excellent!

The delivery of my refrigerator was exceptional, I was originally told that the delivery would be between 3-5 on a Sunday but was pleaded that the delivery guys called me before noon and asked if they could deliver it early.. I had already removed the old unit and had it sitting in the driveway when they arrived. The new unit needed the doors taken off so that it would fit through the doorway, no problems- the guys had the tools with them and had the doors off in a matter of minutes. Once inside, one guy hooked up the waterline and the other guy maneuvered it into place. They then hooked up the waterline and checked for leaks- no leaks were found so they slid it in to position. The tech went over all the features and explained how everything worked- he asked for a pan so that he could run some water through the lines to clean them before leaving. The whole delivery was completed in less than 30 minutes. The delivery guys were very professional and did a perfect job. I will have no problems using them again in the future.

Seamless installation of our new refrigerator. Awesome job!

Delivery was great. Two technicians hauled away my old refrigerator, and assembled and installed my new one with a new water line. The whole process was completed in 20 minutes. However, later in the day I noticed the top of two doors were slightly off. The top of the left door was slightly higher than the top right. Adjusting the doors with the provided wrench didn’t work. A level indicated the front needed to be leveled, and the left rear need a shim installed. The doors now alighn perfectly.

Had a installation today amd it was perfect the delivery guys were amazing it only took them a few seconds and they bery politw ans friendly

Installation for the fridge was excellent, but the scheduling was horrible. Initially, I had issue with scheduling delivery cause they wanted four people to move fridge. I didn't believe four people were necessary and asked to have it installed with two man team. The two man team who delivered fridge, refused to install fridge and said it required four man. Eventually the four man team was sent but only two were needed to install fridge. The two who stayed were quick and efficient in installing fridge. Wish they had sent the two who installed my fridge originally cause it seems the first two just were lazy and didn't want to install fridge. Installation of fridge took about a half hour or so cause they had to remove doors on fridge to get through the door.

They were very nice, but I can't say that I was because I found out that we had to get a special tubing to be able to install our refrigerator, The copper tubing that we've always had was no longer acceptable and had to have a plumber come out to change it before they were able to install the fridge. People should be made aware of these changes before the fact and not after. Sales people need to be made aware of any changes that are made regarding the requirements for any and all home appliance installations.

The installation of our new Whirlpool Refrigerator was done very professionally and efficiently. The gentlemen installed the refrigerator very quickly and without any issues. They were also very courteous in providing us information on the refrigerator and answering any questions we had on the refrigerator and the installation.

Great fridge for the value! Pros: - Ice Maker works great! We enjoy our ice and we have not run out of ice. The ice maker can keep up with our demand. - A lot of space! Cons: - Loud. There is a loud hum (not annoying, but audible) - Ice/Water selector can get confusing. One button and you want to use each icon to select.

Great value. I was kept informed of when the delivery would be made. I was given steps to complete to facilitate and make sure everything would fit. Workers were professional and courteous. They were careful and precise. Cleaned up afterward. It was a very good experience. Highly recommend.

Love the Thor refrigerator. Expect a long wait for installation w possible delays. However when crew arrived to install they were very professional and had refrigerator up and running in no time. Over the holidays we had no problem keeping the ice coming. Just pull ice to front of tray and it continually makes more. Counter depth is perfect, looks like a built in. Plenty of room inside and I am still able to reach to the back of refrigerator. Double freezer drawers are great, easy to keep organized. The only thing that would improve this refrigerator would be to have an interior water dispenser. Great product would highly recommend.

Install was quick and easy, everything went well and professional

First the bad: Seems pretty common these days that the new kits/hoses used to connect appliances often do not fit the fixtures in older houses. I feel the installers should be aware of this and come prepared with adaptors that fit what used to be the standard sizes. I would have been happy to pay for the part(s). Instead, I had to run to a hardware store, buy an adaptor, and then struggle connecting the refrigerator to the water supply at the wall. I'm not a plumber so it took a several tries to get it tight enough to stop dripping. The refrigerator was supposed to come with an air filter but this did not get installed during the delivery/installation. The good: The new refrigerator was surprisingly deep and did not fit through my front door. The installers did a great job removing the doors (and my front door) and then putting everything back the way things were.

I live in a historic house so had lots of prep to do before the install which included moving a light switch to the opposite wall and removing upper cabinets to accommodate height. When the install people arrived, they relayed they couldn't get the fridge through the door to kitchen. The kindly Bestbuy sales person had relayed they could take the door off and get it in. Telling them that did not make them happier. They got it in without taking off the door of the new one, but did to take out the old one. I paid for my handiman to be here in case ther was trouble. I tipped them and they were surprised and showed me to be a little happier. However, now think it odd as one of the guys looked me in the eye and very, very sincerely relayed 'call us if there is any trouble and you need to have another brought in'. That day, the refrigerator started making a horrible noise....how mad were they really that the install was not straight forward. Wouldn't want to see their faces on a two or three level apartment install..

Nice and spacious. Has energy star rating so saving compared to the old one i had our in my garage. Lots of room in here and like the set up of the shelving. Does only hold smaller items but hoping that helps with longevity. Had it delivered and they got it all set up for me and made sure I had everything I needed before they left.