Customer Ratings & Reviews

Quick and efficient. They knew what they were doing and gave tips to ensure my product worked for a long time

Handled with care, everything was moved and installed with highest attention to detail

The men that made our delivery were courteous and did a great job with what they had to work with. Unfortunately, our new refrigerator did fit in the space we had for it, however, due to a wall being on one side, the freezer door would not open correctly. Make sure and let the sales associates know that they need to make an extra 4" allowance for this Samsung refrigerators door pivot when the unit will be next to a wall. We kept the refrigerator even though it did not fit, since we are only planning to live in our current location for about a year and it doesn't bother us that it is sticking out and not pushed all the way back to the wall. The installers could not finish hooking up the ice maker / water, since our connection had some issues that had to be repaired that we were not aware of until they tried to hook up the new refrigerator. Nothing that the installers/delivery men could do anything about. They were super careful about the floor, when I told them how soft the material was. Couldn't ask for more, given the circumstances of an incorrect measurement by the store when it was sold and a connection we couldn't see having an issue during installation.

As always, the installers sent by Best Buy were professional, respectful, and fast. I have had a bad run of luck with old appliances. So this is the second time this year I have had installers here for an appliance. I also purchased a treadmill with delivery and set up. 3 different delivery teams/people, all great.

Lucas and Mike were my delivery people in the Willow Street PA area, and couldn't have been more professional and friendly. They took care to ensure that the installation was spot on perfect, and even made sure that the water line connection was leak-free ( which was great, because the first hose was defective, and indeed had a leak; the second hose worked fine ). Thank you gentlemen. We love our new Samsung refrigerator.

Alma and Kenny arrived on time, and gave a call when they were close. They were so friendly and professional, and the install of the new fridge went perfect! They gave us answers to all the questions we had, and they moved our old fridge to the garage for us. They left no garbage or tools behind, and they were a pleasure to chat with. 10/10, we are so happy!

The men came in, took out my old fridge, brought in the new fridge, and had the job done in about 15 mins! They were right on time—amazing experience! Could not have been better. I have a galley kitchen, so I was a little worried how it would go. Very pleased with the service and the new fridge is a great product.

The installers came within the time frame I was given. It was raining, so they unpacked the majority of the materials in my home and apologized for making the mess, but kept my refrigerator out of the rain! They cleaned up all the packing materials, installed the refrigerator, hauled out the old one and it works great! No complaints! The guys were awesome!

had my old refrigerator for 15 yrs it was here when i move in house it was old and rusted out so i went online to find a new one looked and looked then i finally found a good deal on Bestbuy so i order it it came nice new lots of room ice and water so i got a 3yr warranty it sill looks good and iam still loving it thank u Best buy victor

These two installers also installed my dishwasher so I’m extremely satisfied with their work. Like previously mentioned, they were courteous and knew exactly what they were doing. My refrigerator sat in my garage for a week because prior installers were not able to get refrigerator in through the door. These two knew exactly what to do and did it professionally.

Installation was great. The delivery team took great care bringing it inside and scratching the floor and walls. The fridge loka nice and fits perfectly. It looks good with my counter. The side is gray. It took about a day for the ice to fill in the door and freezer.

Team were ready to communicate with and install was quick. We haven't had any issues with the product.

We love our new fridge and how it fits in our kitchen. However, we have an adhesive stain from install which is not ideal.

The delivery and installation was seamless. They were very professional. Appreciate the great care they took in navigating tight corners in my house. The space to install the fridge was just about right, and they made it work.

Purchased LG French door refrigerator in July. Has double ice-makers and a filtered water dispenser conveniently located on outside the fridge door. Really enjoy the extra space/capacity of this beautiful fridge!

Great service and worth the cost to install it mainly because they haul away the packaging and put it together. The rep was knowledgable and courteous.

After receiving our first refrigerator that never cooled Best Buy sent a replacement within the next couple days. This is the best refrigerator we’ve ever had, I absolutely love it!

They were knowledgeable and it was done in less than 30 minutes. I am a fan of their work.

Purchased the Samsung Bespoke refrigerator. Best Buy delivered and installed with no issue. Very happy with my purchase and the installation process

Very spacious, can move racks on the main level to your liking, both doors open wide with plenty of space for your favorite condiments etc. Also has dual ice trays with a nice size freezer is also a plus.