Customer Ratings & Reviews

The old one was bad. Thus one is much better and will last for a long time.

The installers were so nice and helpfull! They removed soffa and other stuff which was on their way without let us do something! They were so friendly.

There wasn’t much installation to be done. It I’m super grateful to Hector and Felipe for there hard work. And also for bringing it as early as possible.

Best Buy Included this pipe for an additional charge of about $30 - as part of Refrigerator delivery/Installation. Even though $30 is too much for a pipe, it saves you a trip and time in case it is required.

Best Buy uses third party vendors who do not know how to delivery appliances or install them. I had a refrigerator delivered on 8/11. I had no notice of delivery until 30 minutes before they got to my home. Once at the home they need to remove the refrigerator doors to get it in. They removed the refrigerator from the box and all the protective covers (beside the thin blue plastic wrap). Moving the doors and unit into my home they did not cover it with anything to protect it from damage. Once they got the everything to the location the refrigerator was going to be they did a terrible job re-installing the door and did not align the refrigerator or the doors. It is completely misaligned and crooked. I ask them to fix it and was told that they did not know how. Also the handles keep falling off. I was the last delivery of the day and they were in a fired up hurry to be done. I'm pretty sure that they broke it as well because the brand new refrigerator won't cool. I've been a loyal customer at Best Buy for the past 9 years and make the majority of my large electronic purchase from them. This was the first time I bought an appliance and will probably be the last. Also if you try to call into customer service to get support or someone to come out and fix it get ready to be transferred like 6 times, talked down to and told they can't send anyone out for over a week. All in all terrible experience with no end insight.

Nice guys spent time to carefully install our refrigerator. However, they did not balance it. The doors slam so hard it is annoying. The legs need to be adjusted. This is the second refrigerator that was not installed properly by them - unless I am wrong, and the legs cannot be adjusted.

Quick installation and very knowledgeable of what his doing

Excellent service by best buy had installed in less than 10 minutes

These tools made the installation easy and quick for the installer.

The delivery Techs were very professional and did a great job delivering and connecting the water line for the ice maker.

Super helpful and friendly! They came promptly and were easily able to remove and haul away the old fridge and install the new one quickly.

on time and quick service and connection of appliance...

Quick install, perfect setup and no water leaks at all.

The installers were in contact throughout, were on time, and very professional. They took care with the appliances and personal property as well. The issue was customer service on the phone,

Two guys had our fridge set up and working within 20 minutes. They took off all the plastic and explained how it works. Never try to do this yourself, folks. These new fridges are like 400 lbs and it is worth it to pay these guys. Always tip them if you can too :)

service was done with ease and quickness without any issues. highly professional and courteous

Works like a charm!! Never had a problem and don't expect too. Easy installation.

Everything was installed properly and works great!

Simple easy fast installation on time service great

Not an easy job but they really did an excellent job very satisfied.