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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 27392 reviews

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Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.3 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 621 Showing 12,401-12,420 of 27,392 reviews
  • Rated 5 out of 5 stars

    Fridge install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific professionals who made sure was set up and working level and good to go. Ended up having to buy from Samsung direct so it was nice they installed even though we had to buy elsewhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Allows cancellation of service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially scheduled the service hoping to set up the ice machine. Turns out there is no water line for the fridge. Bestbuy allows me to get the refund of the service. This is the right way to do business!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience. We recently had new hardwood floors installed and the team that came to install were so professional. They were extremely careful and we really appreciated them taking so much care.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery people were quick and careful. On time. Figured out how to get it into the kitchen without removing the fridge doors which I thought would be necessary.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My refrigerator didnt have ice and/or water hookup. They installed it level. They did leave dirty handprints on the side though, but, it was easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great customer service, install was quick and easy. They arrived on time and were very fast at install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We bought a refrigerator/freezer..

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were really shocked at how good service was at Best Buy! We were able to pick out a refrigerator/freezer and had it delivered within a few day. The service was excellent and we are very satisfied with our item..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient and efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were very kind, and install the fridge in no time. They disassembled and reassembled the fridge doors to fit it through the house's door frame very quickly. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely Professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery persons were super professional and cared about how the equipment navigated my home. Could not recommend this service more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waterline install

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hoses worked perfectly. They install made sure it was working before he left and everything worked properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of our new refrigerator to our existing water line was quick and professionally done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In with this refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who delivered and installed my refrigerator was so nice and informative. I liked that they came prepared for the job, and made sure all my needs were met before they left. Best Buy delivery workers are Awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator Installation and Delivery

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new refrigerator from Best Buy along with the installation. They were very quick on scheduling an appointment and very nice and professional when they delivered and installed the refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came to home on time. They were so quick and professional;) We love it. Keep up the good work BestBuy:)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compressor bad!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy so far, The Greek squad exchanged the freezer with another one. They were very professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ice dispenser

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not have ice maker hooked to water. I am on well water which is not the best. Purchased a countertop ice maker and pour ice into refrigerator ice maker for dispensing. Use distilled water for making ice. Refrigerator gives great crushed ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team that came to my home was kind, courteous and very helpful. Even with things not related to the refrigerator. I had a baby gate in the door way that needed to be removed to bring the appliance in. They helped with everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and amazing service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people that helped set up the freezer were judt amazing, absolute gentleman and had it installed within 10 minutes of arriving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set-up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and set it up FAST.. Wouldn't fit under my crown molding. but that's not his fault...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installation was excellent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was excellent. Delivered and installed in a good amount of time and the individuals were very respectful and great to talk to. Totally recommend their service!

    I would recommend this to a friend