Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27392 reviews
(27,392 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Delivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were friendly and helpful. They tok care of everything.
I would recommend this to a friendRated 5 out of 5 stars
Delivery and Install was fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience with new refrigerator. The delivery and install team were fantastic
I would recommend this to a friendRated 4 out of 5 stars
fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys who installed my fridge did a thorough job of informing me and was very cautious about not scratching my door (Even though they did).
I would recommend this to a friendRated 5 out of 5 stars
Good delivery experience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two guys who delivered the refrigerator were punctual and very careful as they removed the old fridge and brought in the new one.
I would recommend this to a friendRated 4 out of 5 stars
Installers were late
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did a good job once they arrived, but they arrived late - well after the 4 hour window that was provided when I scheduled the appointment.
I would recommend this to a friendRated 5 out of 5 stars
Great crew!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A fantastic crew. Good communication, on time, tidy, respectful, etc. A really nice team and very professional. Answered my questions fully.
I would recommend this to a friendRated 5 out of 5 stars
refrigerator install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love my new refrigerator. And the installation went great - ice maker works great as well as auto-fill pitcher feature is wonderful.
I would recommend this to a friendRated 5 out of 5 stars
very professional
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were the best. They noticed a problem with the water line from the house instead of attaching it so as not to cause a problem. Professional and friendly, they even leveled it for me.
I would recommend this to a friendRated 5 out of 5 stars
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! Love Bestbuy. Service and install were graet.
I would recommend this to a friendRated 5 out of 5 stars
Great service.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 guys that came to install my new Samsung refrigerator were great. They wore masks, polite, and cautious. They didn't damage my home, arrived on time, and were courteous.
I would recommend this to a friendRated 5 out of 5 stars
Super quick
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very patient and professional, he came in looked at the problem identified it quickly and set to fix it within 20 minutes it was all done and working
I would recommend this to a friendRated 5 out of 5 stars
Installation and Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys did a great job of installing and setting up my refrigerator. I was very pleased that I didn't have to do anything.
I would recommend this to a friendRated 5 out of 5 stars
Refrigerator/Freezer Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was pretty basic - Two delivery people unboxed in front of me and installed the doors and removed the shipping locks. Carried the unit in so as not to damage the carpet or flooring.
I would recommend this to a friendRated 5 out of 5 stars
Super-Excellent Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service, very professional, accurate and efficient. Highly recommended.
I would recommend this to a friendRated 5 out of 5 stars
Respectful
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good install although the coil pack was to short that Best Buy actually gave me overall between the delivery driver and us we had a good experience
I would recommend this to a friendRated 5 out of 5 stars
It is hard to close the door of a freezer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys did their best to fix the freezer door (it is hard to close it) but weren't able to do that. I'm assuming it is the manufacturing defect.
No, I would not recommend this to a friendRated 4 out of 5 stars
They hooked up the waterline correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came and checked the existing waterline and used it on the new unit. It was almost new, so no reason to replace it. Saved me $30 for a new line kit.
I would recommend this to a friendRated 4 out of 5 stars
Super installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers weren’t allowed to hookup my copper waterline to the new refrigerator, but they showed me how to do it and “life is good”.
I would recommend this to a friendRated 5 out of 5 stars
The best! Efficient, friendly, and professional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best customer experiences that I have ever had.
I would recommend this to a friendRated 5 out of 5 stars
Great team
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was quivk & easy. Installation crew was very knowledgeable & friendly.
I would recommend this to a friend