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Customer reviews

Rating 4.3 out of 5 stars with 27233 reviews

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Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.3 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 27,233 reviews
  • Rated 5 out of 5 stars

    Repair ice maker on our new refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charlie and his partner came and inspected our GE refrigerator . All connections were good and there was ice being made , but the dispenser motor was shot. It wasn’t getting power. He determined that it was an internal defect in the refrigerator and a new one was warranted. Charlie was great and he took care of all the details. I would use him again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were in a hurry but remained patient and did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy Delivery Crew

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased a new Whirlpool refrigerator from Best Buy. The delivery guys were the best. Friendly, knowledgeable and very good at their jobs. They took care to bring the refrigerator in the house and stayed to explain how it worked and answered any questions we had. We were very impressed with this delivery crew. Highly recommend them and wish all delivery crews were so great. Haven't had the refrigerator long enough to give a long term review but so far we really like the refrigerator they delivered.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed, Water line connection

    Rated 5 out of 5 stars

    Excellent work!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were efficient and quick with the refrigerator install. Hooked up the water line and we’re on their way. Excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Attention to detail.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and friendly installers, respectful of property.

    I would recommend this to a friend
  • Pros mentioned:
    Water line connection

    Rated 5 out of 5 stars

    Excellent installation for new Samsung Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation scheduling was smooth with great communication for delivery timing. Crew unpacked outside and tidied up all materials. Fridge was moved through the house with great care and the team obviously knew all the tricks to make the process run smoothly. Water line connection done quickly and with confidence. Installation team demonstrated controls for Fridge and did not leave until we were confident in setting up the unit controls. Truly a "White Glove Service" installation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great delivery and install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great delivery team! they made sure not to damage anything, they were polite and friendly and complete the install without a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    LG Frenchdoor, Craft Ice Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation issue, due to mis-measuring. I am now on my third refrigerator all because of this problem. Had to have handyperson come in to take above cabinet down, so it would fit. That was an add’l $50. I had a home advisor come to my home to measure and make sure my options would work. He missed that one important detail. Every one of my 4 new kitchen appliances had issues going in, which cost me time and money. I have spoken with several representatives, who claim they would handle extra bills…they don’t return phone calls or emails. That is probably 3-4 different representatives who have shown me they don’t care!!! Refrigerator is awesome, now that it is in! I recommend the item, but not the customer service!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys. They installed everything without any issues. They also helped take all the packaging and recycling for me, so i had no clean up. Nice guys, and really quick.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    French door fridge install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and install guys are great. On time and were professional. My front door is less then 35 wide and they made the fridge fit by removing front door and storm door. Not a scratch or ding. They hooked it up to water, tested, leveled and aligned the door. They even removed all the plastic films and stickers. Super happy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sometimes itbtake twice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second time is a charm. First delivery of ge cafe refrigerator was not so good- it arrived with dents and bends it shouldn't have. Geek squad arranged and new one to come (tookna bit longer then i wanted due to production delays). New one arrived and installers were great. Thanks for fixing the problem geek squad

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed, Overall performance

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew did an amazing job and it didn’t take them long at all. I would definitely order from them again and purchase the installation option.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great GE Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a 21.5 cf GE Refrigerator. They delivered, installed and took the old fridge. Very pleased with delivery/install. On-time, polite, professional. In/out in under 1 hr Love the fridge, works like a charm at a very good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tools

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my product will recommend to anyone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay Geek Squad for Water

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I don't love geek squad, they did do a fine job of connecting the existing water line

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Easy Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator install went well. The team was responsive and was prudent when installing the appliance. Communication with the crew was limited due to language barrier which created some frustration but in the end, the job was well done.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it It's pretty, runs well, holds a lot of food. They guys who brought it ..very professional

    I would recommend this to a friend
  • Cons mentioned:
    Door alignment, Leveling

    Rated 5 out of 5 stars

    A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was added to my new fridge order. The crew failed to level all the way. The left side fridge door tries to close. It can be leveled at the bottom. I need to add to the honey do list.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra effort by install guy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    crew worked with me to find a solution to add new water line

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    smart choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is of great quality, looks amazing plenty of space asy to clean.

    I would recommend this to a friend