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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 27392 reviews

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Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.3 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 706 Showing 14,101-14,120 of 27,392 reviews
  • Rated 2 out of 5 stars

    May not need this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, turned out we didn't even have a water line and they couldn't install that. So we paid for install for them to just plug it in the electrical outlet. Silly. So look into that before you pay for install if it's a new house, LOL!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Vicki

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery crew was polite and very professional. Took care of all the details including taking the old freezer away for us. Well worth the fee for recycling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good professional quality installation. Would recommend Best Buy delivery

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just an unpacking. Current policy maybe?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe they're restricted from normal installation procedures right now. Fridge was unboxed, handles installed and left. We had to unpack all the items inside, install bins, hook up water line, plug in, level and setup temps/features. Again, some people may prefer this from current safety precautions. I was looking for full service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator installed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. They were on time. Professional. Explained what would be done. Clean. Respectful of my property. Knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff installed with ease. Very friendly. Curtius and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our Delivery Guys Were Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that delivered our new Samsung fridge were awesome. They earned a good tip. They were on time, called ahead, careful with our house and fridge and funny. They really cared and it showed. Bravo guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even in the face of a pandemic, the Geek Squad delivered and installed our new refrigerator (12Sep20). The care and attention to CDC protocol were much appreciated.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are working on getting a new dishwasher to complete the upgrade to our kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They called before they showed up to our house. And removed our old fridge and installed the new one. Both of the delivery men were very nice.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Were not allowed to hook up to the water line.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stated that they were not allowed to hook the fridge up to the existing water line as it did not have a shut off in the kitchen (shut off was in the basement), They did say that I could do it while they were there so we could make sure it worked, I did. I don't really feel like the fridge was "installed", more moved into place.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers did a great job of bringing in the new refrigerator, installing and setting it up properly. The workers were very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great people

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where they placed it was great, they listen greatly we had every thing ready for when they came.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service ! The guys installed the fridge in less than 5 minutes. Excellent customer service. Highly recommend the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with Geed Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers with Geek Squad very polite and did a good job cleaning up the area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent refrigerator delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was on schedule and very easy. The delivery techs were polite and did a very good job. They were also fast and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handled perfectly and allowed me to sit back and watch them work their magic. Quick process and explained the product afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery and installation team. They were extremely careful and very aware of the surroundings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installers

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very courteous and pleasant. There were a couple of glitches at my end but we rapidly corrected and the installation was acgreat success.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Water hookup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up the water line.. did a good job but they did not use my purchase of the new water line kept the old one..

    No, I would not recommend this to a friend