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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 27394 reviews

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Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 890 Showing 17,781-17,800 of 27,394 reviews
  • Rated 5 out of 5 stars

    Great delivery and install service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did an excellent job in delivering our new refrigerator and hooking everything up, then removing our old appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    convient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not use the service. needed to buy new line from them. Can not be longer than 6 ft I had a copper line so I installed myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator hinge switch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service switching the hinge on the refrigerator to the other side.

    I would recommend this to a friend
  • Cons mentioned:
    Leveling

    Rated 1 out of 5 stars

    They Don’t Care

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased water line was not left with the customer. Refrigerator was not leveled. Removing the old refrigerator across the carpeting left ‘water’ stains. The carpeting should have been protected. Left the door open and left the gate open so the dog could have left the yard (he didn’t). Talked to four chat people for over three hours to get resolution. During the chat, I was asked what was wrong with my phone purchase. No progress. They didn’t have a clue. I had to go to a retail store for resolution.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Be aware of installation needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please make sure you are aware of ur household waterline. Make sure you look at the space needed for ice maker connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and easy bestbuy credit card payments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery staff was courteous & knowledgable. Easy install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy servicemen did a great job setting up my refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job taking out the old and bringing in the new one. Friendly, professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once finally delivered(after 4 attempts), the capable crew placed the refrigerator perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service with a smile!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys really know their business! Fast and courteous as well as able to deal with some problems that popped up. Very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Professional. Courteous and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team delivering the product and doing the installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install Samsung Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, got the job done quickly, no messing around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys were fast and professional. very happy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employees were great and efficient. They took care not to damage my fridge while installing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente service, Best Buy did the the exchange of my Samsung fridge a very easy process, thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Refrigerator Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our delivery technicians were excellent!! Great experience!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sadly they did not hook this up for me i don't believe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    appliance delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery site had difficult access but the delivery crew was courteous and knowledgeable.

    I would recommend this to a friend