Customer Ratings & Reviews

installation went well was fast thanks. but the review process sucks wish it would just go away.

I was told by best buy that theyd send a crew out on a scheduled date to install a quick water line... prior to, i told the salesman who checked me out for the fridge that i lived in a single family residential built on a slab and explained the location of the fridge. The best buy crew arrived and got irritated that the salesman told me it was feasible....as i knew it would require a more in depth, and intricate install...they said they don't do customized work, just basic tapping a water line and that's it. So the salesmen tend to make promises/tell you things they cant hold up to.

I love our new Kitchen Aid Refrigerator; It's spacious and easy to keep clean!

Delivery was on time as promised and by the most courteous delivery men. Unfortunately, i didn't realize that i didn't have an existing proper waterline for the new refrigerator to be installed. I will have to engage a plumber. Thank you for your service, Happy New Year!

The two men from Best Yet did an excellent job installing the new waterline for our new refrigerator. On time, cleaned up after themselves, were knowledgeable and helpful by explaining things better than the inshore people.

Advanced Refrigerator/Freezer Installation with New Shut-Off Valve and Dedicated Supply Line

Paid for installation and was asked to pay some more money after complaining they decided to not charge me would not recommend them

We had some issues with how the water line was installed (it was leaking) but they sent out a repair tech one week later to fix it.

Installation was quick and easy but the refrigerator was damaged. We have to wait 2 months for a new one.

An unbelievable and unfunny joke. I paid to “Have an Installer quickly and professionally install a new water supply line and shut-off valve” as described. What I got instead was delivery…and nothing else. They did not install anything, claiming to not have the parts with them. I should add that as far as installing a “new water supply line goes,” this job should have been easier that most, as the fridge is located next to not one, but two water sources which were already in place. Nonetheless, they said they could not do it. They said they would contact me within 2 days. After 3 days, I had to reach out to them. They apologized and said they would check on it immediately. All day went by with no response, so I followed up again. They are now ignoring my messages. BestBuy: you really should contract with qualified, prepared, and professional installers if you are going to offer this service. It reflects poorly on you when you take a customer’s money and then farm the job out to unreliable amateurs. Save you money and pay someone who knows what they are doing and shows up prepared.

They had to push my appointment nack a few days but offered my a 50 dollar gift card for the inconvenience, installation was fast and professional

When the crew delivered the refrigerator 2 months ago, they "accidentally" took the install kit for the ice maker. The install crew arrived shortly after the delivery crew left, and laughed saying that it happens all the time. We were told they would get it and would be back, but they never did. I had thought they just forgot and called a week later and was told I would be getting an e-mail to reschedule the install. I have spent multiple hours over the past 2 months in the online chat and the customer support phone # and each time I'm assured that the issue will be resolved, I can see a new update for the install gets changed to "Redo," but after a couple of weeks it gets changed back to "complete" and I have to start all over again. I want a refund of the water line and the install, but have been told they can't do that. I will never buy an appliance from BestBuy again that requires their installation.

They made an error when they hooked it up initially (ice maker hook up wasn't operating). They had to come back out to fix it, but it is working now.

They delivered it late. I had left work early to make sure I was there for them. I received a call saying that they running late and would be here a little after five. I called customer service at 6:15 to find out where they were. They finally arrived at 7:20. The water line install was a cob job, I could have done it much better. They never leveled the fridge.

they were professional and friendly and explained everything clearly.I would recommend them

The company called the day before to confirm the install time. They also called the day of to let me know the exact time they would arrive. They came in ran the water line and was done in around 30 minutes. I was very impressed cause they had to run the line past a dishwasher and several cabinets. The workers had great attitudes as well.

I WISH THE TEAM would have sent this tech the first time, OUTSTANDING job he installed the water line in less then 30 minutes, it took a lot to get the right tech but im happy now but this project started in june

Unfortunately, I have not had a good experience purchasing a refrigerator from Best Buy. There is a lot of miscommunication from sales, the delivery, and customer service representatives that made the experience challenging

I'm really not sure about the product. The store ordered it for me, it was delivered, but installer didn't use it. I now have on sitting on my counter trying to figure out what to do with it.

Took a couple trips out, but they figured ot out. Fridge needed to be reset to make ice. They sent out a real plumber though, not just a "technician"